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Table of Contents

  1. Agreement Template Bundle
  2. 10+ Agency Service Agreement Templates in PDF | Word
  3. 1. Agency Service Agreement Template
  4. 2. Agency Service Agreement Template
  5. 3. Advertising Agency Services Agreement
  6. 4. Agency Service Agreement in PDF
  7. 5. Travel Agency Service Agreement Template
  8. 6. Employment Agency Service Agreement Template
  9. 7. Agency Service Contract Agreement Template
  10. 8. Agency Contract Service Agreement in PDF
  11. 9. Recruitment Agency Service Agreement in PDF
  12. 10. Employment Agency Service Contract Agreement
  13. 11. Travel Agency Service Agreement
  14. 12. Commercial Agency Service Agreement in DOC
  15. What is a Service Agreement?
  16. Types of Service Agreement
  17. Elements of Service Agreements

11+ Agency Service Agreement Templates in PDF | Word

A service agreement or a service level agreement is a contract between a service provider and a client. Specific service aspects-quality, availability, obligations-are negotiated between the service provider and the service customer. This type of agreement is a two-person arrangement or business agreement where one agrees to provide a specific service to another. It may also be an official work agreement signed by both the employer and the employee specifying the specific terms and conditions of service therein.

Agreement Template Bundle

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10+ Agency Service Agreement Templates in PDF | Word

1. Agency Service Agreement Template

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2. Agency Service Agreement Template

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3. Advertising Agency Services Agreement

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4. Agency Service Agreement in PDF

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5. Travel Agency Service Agreement Template

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6. Employment Agency Service Agreement Template

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7. Agency Service Contract Agreement Template

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8. Agency Contract Service Agreement in PDF

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9. Recruitment Agency Service Agreement in PDF

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10. Employment Agency Service Contract Agreement

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11. Travel Agency Service Agreement

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12. Commercial Agency Service Agreement in DOC

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What is a Service Agreement?

A service agreement contract between two or more parties, where one is the customer and the other is a service provider. This can be a formal or informal, legally binding contract such as internal relationships with departments. The arrangement can include separate organizations under one entity or different teams. Often, a contract between a service provider and other third parties is referred to as service agreements. This is wrong because the level of service has been set by the (main) customer, there can be no “agreement” between third parties; these agreements are mere “contracts.”

Types of Service Agreement

Service agreements usually include many elements, ranging from identifying programs to ending contracts. According to that, there are different levels of the agreement:

1: Customer-Based Service Agreement:

It is a contract with an individual group of customers which covers all the services they use. For example, an SLA for services such as finance system, payroll system, billing system, procurement/purchase system, etc., between a supplier, such as an IT service provider, and a large organization’s finance department. Likewise, if the IT service provider provides multiple business and customer services, and if all service levels are documented in one service level agreement for the services provided, it will be a customer-based SLA.

2: Service-Based Service Agreement:

It is an arrangement for all consumers that use the services the service provider provides. For example, if we consider the IT service provider supplying several consumers with customer query service. The service level of the customer question service will be the same for all consumers who will be using this service in a service-based level agreement. For example, if two customers are the finance department and the human resources department that will use this service, the same SLA will be valid between the IT service provider and these two offices as it is a service-based SLA.

3: Multi-Level Service Agreement:

This service agreement is divided into three different levels. For the same programs, each addresses a different set of customers, in the same SLA.

  1. Corporate-level SLA: It covers all generic level management of services (often abbreviated as SLM) issues that are appropriate for each customer throughout the organization. These issues are likely to be less volatile, and so there is a less frequent need for updates (SLA reviews).
  2. Customer-level SLA: It covers all SLM issues relevant to the specific customer community, irrespective of the services used.
  3. Service-level SLA: It covers all SLM issues relevant to the particular services and also to this specific customer group.

Elements of Service Agreements

1: Type of Service:

It specifies the type of service to be provided and any additional details of the type of service to be provided. In the case of access to the IP network, the type of service may define functions such as operation and maintenance of network equipment, the communication bandwidth to be given, etc.

2: Performance Level:

A reliable service will be one that experiences minimal delays in a set amount of time and is available at almost all times. The desired action will be performed promptly by a service with good responsiveness after the customer requests.

3: Monitoring Process:

The section explains how they track and control performance levels. This process involves collecting various types of statistics, how often these statistics are obtained and how consumers view these statistics.

4: Reporting Process:

Each section describes the contact details to report the issue to and the order in which details of the issue must be submitted. The contract will also include a time frame in which the topic will be addressed and also until the problem is resolved.

5: Response Process:

The response time-frame is the date by which the service provider can begin investigating the issue. The time frame for the resolution of problems is the period by which the existing service issue will be addressed and fixed.

6: Repercussions:

If the provider is unable to fulfill the requirements as set out in SLA then the service provider will have to face the same consequences. These consequences could include the right of the customer to terminate the contract or request a refund for losses incurred by the customer due to service failure.

7: Agreement Overview:

The agreement overview contains information such as the individuals involved, the effective/expiry date and a general statement on what additional information would cover the relevant SLA.

8: Goals and Objectives:

This section that needs to be covered involves goals and objectives. The purpose of the agreement will be outlined here, including the ability to obtain a mutual agreement.

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