10+ Call Center Budget Templates
Call center budgets and call log template vary depending on various factors like the type and size of the call center and the nature of its organization. Sometimes technical costs are charged back and are not the responsibility of the call center. But you need to have a detailed operational budget showing the regular allocation of costs including salaries and training expenses. This is because the profits generated by the call center actually belong to the company on behalf of which it operates.
5 Steps to Create a Call Center Budget Template
Step 1: Identify the Capital Expenditure Heads
First of all, you need to identify the main headings under which you can list your capital expenditure. These include investments made in hardware, software, storage and communication devices. These are one-time large investments made during the initial stages. These equipments will, however, require regular maintenance and upgrading from time to time.
Step 2: List the Activity Area Expenditure
Here you can list the regular monthly operational costs incurred for running the contact center. These may be- rent payable for office floor space, electricity and water bills, canteen facilities for staff, regular training expenses and staff salaries, travel and vehicle expenses, hardware maintenance and taxes payable.
Step 3: Actual Expenditure and Balance for the Year
When you have calculated the total expenses incurred during the year, you can now arrive at the actual expenditure amount for the year. You will get this figure when you deduct the total expenses and service charges incurred during the current year from the budget amount which has been allocated for the purpose.
Step 4: Analysis of Positive or Negative Variances
You can now easily evaluate your actual expenditure and check how far you are from the pre-planned estimates. If there is a positive variance, that’s good news and it means that you are accruing profits. If however, there are negative differences, its time to introspect and consider how and where you can meaningfully cut down costs in the future.
Step 5: Budget Forecast for the Upcoming Year
Its a good practice to include a brief forecast for the upcoming year in your budget statement. You can include the cost of certain improvisations or measures you would like to introduce to try and cut down on costs. This budget estimate will also help you to give the management an idea about the expected budget for the next year.
10+ Call Center Budget Templates
1. Call Centre Budget Sample
who.intThis is a sample budget and daily call report template which can be used to calculate estimates and create a budget sheet for a call center. It gives details of the items which should be included in the operational costs and a sample budget statement which will give you an idea about how to arrive at the final cost.
2. Service Centre Budget Sample
connectforhealthco.comThis is a well organized and professionally designed budget and call sheet template which gives you a complete budgeting guide complete with comprehensive figures and graphs which can help you analyze the factors that affect costs. It also gives you useful suggestions on how to manage staff schedules to increase efficiency.
3. Standard Call Centre Operating Budget
toronto.caThis standard annual budget template could certainly help you to understand the customer service trends and the various factors that may influence the business thereby increasing the profit percentage. It gives you a detailed budget and future plan to increase productivity in the coming months. The proper use of diagrams and graphs makes the template more informative.
4. Professional Customer Service Budget Template
mytpu.orgThis is a simple and well-drafted budget template which gives you an idea about how to create a customer service proposal template, by defining the strategic goals of the company and the expenditure that goes into staffing and training new employees. It also gives you a detailed balance sheet which covers all relevant details
5. Printable Technology Budget Template
network.progressivetech.orgThis is a sample budget template which can be used to set up a service center. Since it is a blank template you will just need to fill out the sheet by typing in your actual costs under their respective item heads. Go ahead and make budgeting an easy and simple task with the help of this pre-formatted blank template.
6. Sample Contact Centre Budget Template
structuredweb.comThis a complete budgeting guide for a gives information about the factors that influence a call center budget plan and the extent to which they may alter the net income for the year. This template can be used as a good reference for understanding the cost requirements of a call center business.
7. Call Centre Budget Layout
cdn.aircall.ioThis job sheet template will guide you through the entire requirements for an onsite as well as a virtual cloud operating a call center. It also gives you ideas about how to maximize revenue and cut down on costs. This template can be a useful tool to help you in setting up a profitable call business without compromising on quality.
8. Modern Contact Centre Budget Template
wns.comThis event budget template is created by a well-known outsourcing company and gives you a complete detailed table which can help you in increasing the revenue of your contact center. It also shows the sizeable difference in revenue which can be generated by making just a marginal increase in the costs.
9. Basic Call Centre Cost Budget
callogix.netThis is a simple and basic project budget template designed to help you analyze the cost of running a call center with reasonable profits. A cumulative frequency diagram makes the call cost analysis more comprehensive and easier to handle. It is a useful template for those who need practical working knowledge regarding call cost and the procedure for hiring new representatives.
10. Editable Outsourcing Cost Analysis Template
ocmmanufacturing.comThis is a professionally designed and well-drafted cost analysis template which covers the cost of capital, profit and loss forecast and differential analysis, to compare the actual cost with the predicted estimates. You can use this template as a reference to plan your unique call center budget.
11. Call Centre Budget Example
itonews.euMaking optimum use of available resources is the main objective of any upcoming business. This call center budget template and customer service resume will give you an idea about resource management, IT contracting and improvisations in technology for increasing profit margins by measuring the cost per call, training costs and benefits of the outsourcing business.
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