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Table of Contents

  1. 6 Elements to Include in the Complaints Procedure
  2. 10+ Charity Complaints Procedure Templates in DOC | PDF
  3. 1. Sample Charity Complaints Procedure Template
  4. 2. Basic Charity Complaints Procedure Template
  5. 3. Charity Complaints Policy & Procedures Template
  6. 4. Complaint Handling by Charities Procedure Template
  7. 5. Professional Charity Complaints Procedure Template
  8. 6. Charity Feedback and Complaints Procedure Template
  9. 7. Charity Bank Complaints Procedure Template
  10. 8. Standard Charity Procedure & Policy Template
  11. 9. Charity Complaints Handling & Procedure Template
  12. 10. Charity Complaints Procedure Template in PDF
  13. 11. Charity Complaints Procedure Template in DOC

10+ Charity Complaints Procedure Templates in DOC | PDF

A complaints procedure is a part of the overall procedures of an organization. This procedure is put in place to handle the complaints regarding certain issues that are raised in the workplace. According to the different protocols of different organizations, this procedure can be followed verbally or in writing. Charity Complaints Procedure Templates are used to make these procedures for a charity.

6 Elements to Include in the Complaints Procedure

Step 1: The Accessibility

The first thing to consider while making a complaint procedure is to think about accessibility. The person who wants to register a complaint must be able to know how, where, when, and to whom to make the complaints. This thing should be mentioned clearly in the procedure for the required people to make the complaints.

Step 2: The Simplicity

A complaint procedure is put in place to serve the sole purpose of allowing people to register complaints whenever such is required. Accordingly, the procedure details such as the different rules and regulations must be put in the simplest form possible. An overly elaborate and complex complaint system procedure will discourage people to register complaints.

Step 3: The Time Scales

You cannot just promise to solve a problem since such a promise can be easily broken. Which is why time scales are put in place. A time scale is a period within which you promise to solve the issue. In a complaint procedure, time scales assure the person registering the complaint that his or her problem will be looked into and solved within the given period.

Step 4: The Acknowledgment Letter

When a person registers a complaint, you would need to have some sort of procedure in place to make sure that the person knows his or her complaint has been registered. This is why you need to include the acknowledgment letter in the complaint procedure. Whenever a person registers a complaint, you will need to provide an acknowledgment letter to the person. This letter will let the person know that his or her complaint is valuable to the organization.

Step 5: The Independence

Independence in the complaint procedure system works in two ways. The first is regarding the person registering the complaint. This person must have the freedom to register a complaint regarding any issue in the organization. The second is that the person should have the freedom to take the complaint up with the higher authority. This is to be done in the case that the person is not satisfied with the solution provided by the current complaint authority.

Step 6: The Promise of Confidentiality

Registering a complaint is a very sensitive issue. Most people are afraid of doing this as they do not want any kind of public harassment. This is why the confidentiality clause should be mentioned clearly in your complaint procedure. This clause states that the information provided by the person registering the complaint will be kept confidential. In other words, no data shared by the person will be provided to another irrelevant party without the person’s permission.

10+ Charity Complaints Procedure Templates in DOC | PDF

1. Sample Charity Complaints Procedure Template

sample charity complaints procedure templatecasouthwark.org.uk
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  • PDF

Size: 264.9 KB

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A complaint procedure is an official rule or regulation that is put in place in an organization to help people raise issues about subjects within the workplace. If you want to make this procedure for your charity, then you need to download this complaint procedure template. This template will help you make a similar procedure for your charity.

2. Basic Charity Complaints Procedure Template

basic charity complaints procedure templateshetlandcharitabletrust.co.uk
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  • PDF

Size: 87.6 KB

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The most essential thing to keep in mind while making a complaint procedure is to make it in the most basic way possible. Do you want to make this procedure for your charitable organization? Then this charity complaint procedure template that we are providing is the best thing for you. The template can be downloaded in PDF format.

3. Charity Complaints Policy & Procedures Template

charity complaints policy procedures templateroyalfreecharity.org
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  • PDF

Size: 396.6 KB

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Every organization needs to have a complaint policy in place to allow people the freedom to register a complaint regarding anything that they have some issue with. This is why we are offering you this policy and procedures template to help you make the same for your charity. The template can be downloaded on any digital platform.

4. Complaint Handling by Charities Procedure Template

complaint handling by charities procedure templatecommunitycouncil.com.au
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  • PDF

Size: 676.5 KB

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When you are running an organization, no matter what kind, there will be problems. And the employees must have the independence to complain about any problem they are facing. You can make the complaint policy for your charity easily with the help of this procedure template. So download the template now!

5. Professional Charity Complaints Procedure Template

professional charity complaints procedure templatemigrainetrust.org
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  • PDF

Size: 173.3 KB

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If you are working in an organization, you must know the importance of having a complaints procedure in place. Are you having trouble with the making of this procedure for your charity? Then you need to download this Professional Charity Complaints Procedure Template now! The template will help you make the most appropriate such procedure for your needs.

6. Charity Feedback and Complaints Procedure Template

charity feedback and complaints procedure templateageaction.ie
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  • PDF

Size: 168.7 KB

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Criticism should always be perceived as an opportunity for improvement. Accordingly, there needs to be a place in your charity where the people will be able to register complaints. Don’t have this procedure in your charity? Don’t worry because with the help of this complaint procedure template you can make the same as a pro.

7. Charity Bank Complaints Procedure Template

charity bank complaints procedure templatecharitybank.org
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  • PDF

Size: 50.7 KB

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The complaint procedure for different organizations is different. Accordingly, the policy for charity bank complaints will be different from the other departments. If you want to make this policy for your charity bank too, then you need to download this policy and procedure template. The template is compatible with all digital platforms.

8. Standard Charity Procedure & Policy Template

standard charity procedure policy templatenspcc.org.uk
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  • PDF

Size: 283.6 KB

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No matter what you are including in your complaint procedure for your charity, the content has to be very simple and basic. Having difficulty with this task of making this policy? Don’t worry, we can help. With this standard policy template, you can start making such policies quite easily and efficiently.

9. Charity Complaints Handling & Procedure Template

charity complaints handling procedure templateslg.org.uk
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  • PDF

Size: 374.4 KB

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What do you do when you have a certain employee who wants to raise some issues or concerns? This is the time when there is a need for a complaint procedure. And this is the kind of situation for which our Charity Complaints Handling & Procedure Template has been made. It can assist you in making the appropriate such policy for your needs.

10. Charity Complaints Procedure Template in PDF

soil association charity complaints procedure templatesoilassociation.org
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  • PDF

Size: 370.2 KB

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With this Charity Complaints Procedure Template in PDF, you can get your hands on a file containing a sample charity complaints procedure to use as a guide to making yours. The template comes with original and suggestive headings and content that have been written by professional writers. To use this template, you just have to click the download icon.

11. Charity Complaints Procedure Template in DOC

charity complaints procedure template in doctoolkit.sitekit.net
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  • DOC

Size: 8.4 KB

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Are you a rookie at making complaints procedures? Then we would suggest that you take a look at this policy example template that we are providing before you can start work on yours. This template comes with a file containing an example of a charity complaint policy that you can use as a guide to making a similar one for your needs.

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