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Accounts Receivable Memo

Accounts Receivable Memo

Date: [Month Day, Year]

To: [Your Client / Subscriber / User Name], [Title]

From: [Your Name]

Subject: Update on Receivables Management and Policies

Dear [Your Client / Subscriber / User Name],

This communication is to present an overview of accounts receivable's status, policy changes and the processes we follow at [Your Company Name]. Our focus is on an effective, efficient, and transparent accounts receivable function that underpins the overarching goal of maintaining optimal cash flow and fostering healthy customer relations.

Current Status of Accounts Receivable


Current Status

Total Outstanding Receivables


Average Days Sales Outstanding

[Number] days

Percentage of Current Receivables


Percentage of 30-60 Day Past Due


Percentage of Over 60 Day Past Due


We take this opportunity to update you on the current standing and performance of our accounts receivable. We commend the department for ensuring timely and effective revenue collection, which has positively reflected on our cash flow. Continuous monitoring enables us to quickly identify any irregularities and initiate the necessary corrective measures.

Conforming to the best industry practices, we have revised certain policies of our accounts receivable management. It's essential to familiarize ourselves with the modifications to ensure consistent compliance, promoting efficient operations and safeguarding our organization's financial health.

Policy Changes

Policy Area

Old Policy

New Policy

Effective Date

Payment Terms

Net 30

Net 15


Late Payment Penalties

[Old Penalty Rate]

[New Penalty Rate]


Invoice Dispute Window

[Old Timeframe]

[New Timeframe]


Credit Limit Adjustment

[Old Policy Details]

[New Policy Details]


Write-off Procedures

[Old Procedures]

[New Procedures]


Accounts Receivable Processes

Process Step


Responsible Department

Invoice Generation

Generating and sending invoices within 24 hours of sale

Sales / Billing

Payment Processing

Recording and reconciling payments upon receipt

Finance / Accounting

Reminder and Follow-up

Sending reminders prior to due date and follow-ups post due date

Accounts Receivable

Dispute Resolution

Handling invoice disputes within [Specified Timeframe]

Customer Service

Reporting and Analysis

Monthly reporting on receivables status and analysis for trends

Finance / Accounting

The introduction of escalation protocols guarantees quick responses and effective issue resolution. We anticipate this to further strengthen our servicing capabilities, directly improving customer relations and our overall performance.

We continuously monitor performance metrics to benchmark our progress and recalibrate our goals. This practice will help maintain the robustness of our accounts receivable function and keep us on track to meet our financial objectives.

Focus Areas for Enhancing Effectiveness and Efficiency

Focus Area


Technology Integration

Implementing automated billing and payment processing systems

Customer Communication

Improving clarity and frequency of communication regarding invoices and payments

Staff Training

Regular training for staff on new policies and systems

Performance Metrics Analysis

Regular review of key performance indicators like DSO and collection effectiveness index

In our commitment to continuous improvement, we are formulating an extensive training and development program catered towards empowering our staff with the latest financial strategies and technologies. This will ensure our growth and preparedness in the ever-evolving fiscal landscape.

Customer Relationship Management Strategies



Flexible Payment Options

Offering multiple payment methods and flexible plans

Customer Feedback Surveys

Regularly collecting feedback on the billing and payment process

Account Management

Assigning dedicated account managers for key clients

Proactive Communication

Engaging with customers before due dates and resolving issues early

At [Your Company Name], we are committed to maintaining a robust Accounts Receivable function. The new policies and processes are designed to streamline operations, enhance customer satisfaction, and ensure the company's financial stability. We appreciate the cooperation of all departments in implementing these changes.

For further inquiries or additional information, kindly contact me at [Your Company Email] or [Your Company Number].

Thank you.

Warm regards,

[Your Name]

[Your Job Title]

[Your Company Name]

[Your Email]

[Your Number]

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