Sales Refund & Return Policy

At [Your Company Name], we take pride in delivering top-quality toy mystery boxes that bring joy and excitement to our valued customers. We are committed to your satisfaction and aim to provide a straightforward and transparent refund and return policy. Please take a moment to review the following guidelines:

1. Eligibility for Refunds and Returns

You may request a refund or return within 30 days of receiving your toy mystery box.
We will only accept refunds and returns for items that are in their original, unopened packaging. We cannot process refunds or returns for items that have been opened or used.
Customized mystery boxes, if available, may not be eligible for returns or refunds, as they are made specifically for you.

2. Requesting a Refund or Return

To initiate a refund or return, follow these steps:
Contact our customer service team by emailing [email protected] or calling 222 444 6666.
Provide your order number, contact information, and a brief reason for your request.
Our team will guide you through the return process, which may include instructions for mailing back the item.

3. Refund Process

Upon receiving and inspecting the returned item, we will process your refund within 7-10 business days.
Refunds will be issued using the original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your financial institution's policies.

4. Return Process

Once the returned item is received and inspected, we will notify you of the status of your return.
If we approve your return, you may choose between a refund or store credit.
Return shipping costs are the responsibility of the customer, except in cases where we made an error or the item is defective.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the item you desire.

6. Defective or Incorrect Items

In the unlikely event that you receive a defective or incorrect item, please contact our customer service team immediately. We will work with you to resolve the issue, which may include sending a replacement item at no additional cost.

7. Cancellations

If you wish to cancel your order, please do so within 24 hours of placing it. For orders that we already have shipped, you cannot cancel them, and our standard refund and return policy will apply.

At [Your Company Name], we dedicate ourselves to providing you with the best toy mystery box experience. If you have any questions or concerns regarding our refund and return policy, please don't hesitate to contact our customer service team. We appreciate your trust in our products, and we look forward to serving you.

Effective Date: [Current Date]

Prepared By: [Your Name]