Sales SLA for Deal Fulfillment Delays
This Sales SLA for Deal Fulfillment Delays is entered by and between [Your Company Name] with a business address at [Your Company Address], hereinafter referred to as the "Company," and [Your Partner Company Name / Second Party] with a business address at [Your Partner Company Name / Second Party Address], hereinafter referred to as the "[Second Party]."
I. Purpose:
The purpose of this Service Level Agreement (SLA) is to establish clear guidelines and expectations regarding deal fulfillment between the Company and [Your Partner Company Name / Second Party], outlining remedies and measures in the event of delays in fulfilling agreed-upon deals.
II. Definitions
Deal Fulfillment: The process from the point of deal closure to the successful delivery of products/services to the client as per the agreed terms.
Delay: Any instance where the agreed-upon deal fulfillment timeline is not met.
SLA Period: The duration during which the SLA is in effect, commencing from the date of the deal agreement.
III. Deal Fulfillment Timeline
The Company and [Second Party] agree to the following deal fulfillment timeline:
Deal Closure Date: [Month, Day, Year]
Delivery Deadline: [Month, Day, Year]
IV. Responsibilities
Company Responsibilities: Outline the specific responsibilities of the Company in ensuring timely delivery, quality assurance, and any other relevant obligations.
[Your Partner Company Name / Second Party] Responsibilities: Detail the responsibilities of [Your Partner Company Name / Second Party] in providing necessary information, approvals, or resources required for deal fulfillment.
V. Deal Fulfillment Delays
In the event of any delays in deal fulfillment:
Notification: The party experiencing the delay shall promptly notify the other party in writing, specifying the cause and estimated duration of the delay.
Remedies: The Company and [Your Partner Company Name / Second Party] will work together to resolve the delay and mitigate its impact on the client.
VI. Compensation or Penalties:
Compensation: In case of prolonged delays exceeding [15 Days], compensation may be provided to the affected party as agreed upon mutually.
Penalties: Should the delay significantly impact the client or revenue, penalties may be applied as per a separate agreement or as agreed upon by both parties.
VII. Termination Clause
In the event of consistent and unresolved delays beyond [30 Days], either party reserves the right to terminate the agreement, subject to terms outlined in the contract.
VIII. Governing Law:
This SLA shall be governed by and construed in accordance with the laws of [State of California].
IX. Signatures
[Your Company Name]:
[Account Manager]
[Month, Day, Year]
[Your Partner Company Name / Second Party]:
[Account Executive]
[Month, Day, Year]
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