Sales SLA for Deal Fulfillment Delays

This Sales SLA for Deal Fulfillment Delays is entered by and between [Your Company Name] with a business address at [Your Company Address], hereinafter referred to as the "Company," and [Your Partner Company Name / Second Party] with a business address at [Your Partner Company Name / Second Party Address], hereinafter referred to as the "[Second Party]."

I. Purpose:

The purpose of this Service Level Agreement (SLA) is to establish clear guidelines and expectations regarding deal fulfillment between the Company and [Your Partner Company Name / Second Party], outlining remedies and measures in the event of delays in fulfilling agreed-upon deals.

II. Definitions

1. Deal Fulfillment: The process from the point of deal closure to the successful delivery of products/services to the client as per the agreed terms.

2. Delay: Any instance where the agreed-upon deal fulfillment timeline is not met.

3. SLA Period: The duration during which the SLA is in effect, commencing from the date of the deal agreement.

III. Deal Fulfillment Timeline

The Company and [Second Party] agree to the following deal fulfillment timeline:

Deal Closure Date: [Month, Day, Year]

Delivery Deadline: [Month, Day, Year]

IV. Responsibilities

• Company Responsibilities: Outline the specific responsibilities of the Company in ensuring timely delivery, quality assurance, and any other relevant obligations.

• [Your Partner Company Name / Second Party] Responsibilities: Detail the responsibilities of [Your Partner Company Name / Second Party] in providing necessary information, approvals, or resources required for deal fulfillment.

V. Deal Fulfillment Delays

In the event of any delays in deal fulfillment:

1. Notification: The party experiencing the delay shall promptly notify the other party in writing, specifying the cause and estimated duration of the delay.

2. Remedies: The Company and [Your Partner Company Name / Second Party] will work together to resolve the delay and mitigate its impact on the client.

VI. Compensation or Penalties:

• Compensation: In case of prolonged delays exceeding [15 Days], compensation may be provided to the affected party as agreed upon mutually.

• Penalties: Should the delay significantly impact the client or revenue, penalties may be applied as per a separate agreement or as agreed upon by both parties.

VII. Termination Clause

In the event of consistent and unresolved delays beyond [30 Days], either party reserves the right to terminate the agreement, subject to terms outlined in the contract.

VIII. Governing Law:

This SLA shall be governed by and construed in accordance with the laws of [State of California].

IX. Signatures

[Your Company Name]:

[Account Manager]
[Month, Day, Year]

[Your Partner Company Name / Second Party]:

[Account Executive]
[Month, Day, Year]

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