Sales Product/Service Evaluation Post-Closing
Please take a few minutes to provide a thoughtful evaluation. For each of the following criteria, please rate the performance on a scale of 1 to 5 using the rating scale provided below, with 1 being "Unsatisfactory" and 5 being "Excellent."
Employee Information
Name: | [Employee’s Name] |
Employee ID: | [000-000-000] |
Department: | [Sales] |
Evaluator Information
Evaluator’s Name: | [Evaluator’s Name] |
Evaluation Period: | [Month - Month Year] |
Date of Evaluation: | [Month Day, Year] |
Rating Scale
Rating | Meaning | Details |
1 | Unsatisfactory | The employee's performance fell significantly below expectations, leading to a dissatisfactory outcome. |
2 | Below Expectations | The employee's performance was below the expected level, causing some delays in post-closing communication. |
3 | Satisfactory | The employee's performance met basic expectations, ensuring reasonable and timely communication post-closing. |
4 | Above Expectations | The employee's performance exceeded expectations, contributing to a prompt and efficient post-closing process. |
5 | Excellent | The employee's performance was outstanding, providing near-instantaneous and highly efficient communication post-closing. |
Evaluation Criteria
Metric | Score | Comment |
Response Time | 4 | Prompt but can be improved. |
Customer Satisfaction Survey | | |
Issue Resolution Effectiveness | | |
Understanding of Product/Service | | |
Upselling/Cross-selling Skills | | |
Email Communication | | |
Phone Communication | | |
Overall Comments
Confirmation and Signature
By signing below, I, [Evaluator's Name], confirm that I have thoroughly assessed the employee's performance based on the established rating scale and criteria outlined herein. I affirm that my evaluations are fair, unbiased, and reflective of the employee's demonstrated abilities and contributions.
[Signature]
Date: [Month Day, Year]
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