Sales Product/Service Evaluation Post-Closing
Sales Product/Service Evaluation Post-Closing
Please take a few minutes to provide a thoughtful evaluation. For each of the following criteria, please rate the performance on a scale of 1 to 5 using the rating scale provided below, with 1 being "Unsatisfactory" and 5 being "Excellent."
Employee Information
|
Name: |
[Employee’s Name] |
|
Employee ID: |
[000-000-000] |
|
Department: |
[Sales] |
Evaluator Information
|
Evaluator’s Name: |
[Evaluator’s Name] |
|
Evaluation Period: |
[Month - Month Year] |
|
Date of Evaluation: |
[Month Day, Year] |
Rating Scale
|
Rating |
Meaning |
Details |
|
1 |
Unsatisfactory |
The employee's performance fell significantly below expectations, leading to a dissatisfactory outcome. |
|
2 |
Below Expectations |
The employee's performance was below the expected level, causing some delays in post-closing communication. |
|
3 |
Satisfactory |
The employee's performance met basic expectations, ensuring reasonable and timely communication post-closing. |
|
4 |
Above Expectations |
The employee's performance exceeded expectations, contributing to a prompt and efficient post-closing process. |
|
5 |
Excellent |
The employee's performance was outstanding, providing near-instantaneous and highly efficient communication post-closing. |
Evaluation Criteria
|
Metric |
Score |
Comment |
|
Response Time |
4 |
Prompt but can be improved. |
|
Customer Satisfaction Survey |
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Issue Resolution Effectiveness |
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Understanding of Product/Service |
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Upselling/Cross-selling Skills |
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Email Communication |
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Phone Communication |
Overall Comments
Confirmation and Signature
By signing below, I, [Evaluator's Name], confirm that I have thoroughly assessed the employee's performance based on the established rating scale and criteria outlined herein. I affirm that my evaluations are fair, unbiased, and reflective of the employee's demonstrated abilities and contributions.
[Signature]
Date: [Month Day, Year]
