Sales SLA for Trade Show Booth Setup Services
This Service Level Agreement ("Agreement") is made effective as of [Month Day, Year], by and between [Your Company Name], and the Sales Operations Department. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service provision and support to the Sales Operations Department by [Your Company Name] ("the Provider"). This Agreement stands as a paramount understanding between the two parties in relation to the Sales SLA for Trade Show Booth Setup Services ("the Services").
1. Service Description
The Trade Show Booth Setup Services involve the planning, coordination, and execution of booth setup activities for trade shows and networking events, ensuring a professional and appealing presentation of our products and services to potential clients and partners.
2. Service Objectives
The following Objectives are covered by this Agreement;
To set up trade show booths in a timely manner.
To ensure the booth is visually appealing and aligns with the company's branding and messaging.
To provide all necessary equipment, materials, and support for a successful booth setup.
To manage any unexpected issues or challenges during the setup process.
3. Service Availability
The Trade Show Booth Setup Services will be available during the agreed-upon dates and times for each trade show or networking event.
4. Service Level Agreements
4.1. Booth Setup Timeline
4.2. Booth Aesthetics
The booth setup will adhere to the company's branding guidelines and maintain a visually appealing and professional appearance.
Any booth design changes will be communicated and approved by the Sales Operations Department.
4.3. Equipment and Materials
The service provider will ensure that all necessary equipment and materials, including banners, brochures, promotional items, and technology, are set up and in working order.
Any technical issues will be addressed promptly.
4.4. Issue Resolution
The service provider will have a designated contact for issue resolution during the booth setup.
Any unexpected challenges or issues during setup will be addressed within 5 hours to minimize disruption.
5. Responsibilities
5.1. Service Provider Responsibilities
Ensure all booth setup personnel are trained and experienced in the setup process.
Provide all necessary equipment, materials, and resources for booth setup.
Monitor the booth setup process to ensure it adheres to the SLA.
5.2. Sales Operations Department Responsibilities
Provide all necessary event-specific information, booth designs, and branding materials in a timely manner.
Communicate any changes or issues related to the booth setup promptly to the service provider.
6. Service Review and Reporting
After each trade show or networking event, the service provider will provide a post-event report to the Sales Operations Department, summarizing the setup process and any issues or improvements.
7. Service Escalation
In the event of SLA violations or ongoing issues, the Sales Operations Department may escalate the matter to higher management for resolution.
8. Service Metrics
9. Service Review
This SLA will be reviewed annually, or more frequently as needed, to ensure it remains relevant and effective.
10. Signatures
Both [Your Company Name] and the Sales Operations Department agree to uphold the terms set forth in this Agreement, as demonstrated by their signatures below:
[Your Company Name]
[Your Name], [Your Job Title]
Date: [Date]
Sales Operations Department
[Name of Representative], [Job Title]
Date: [Date]
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