Sales SLA for Trade Show Booth Setup Services

This Service Level Agreement ("Agreement") is made effective as of [Month Day, Year], by and between [Your Company Name], and the Sales Operations Department. The purpose of this Agreement is to ensure that the proper elements and commitments are in place to provide consistent service provision and support to the Sales Operations Department by [Your Company Name] ("the Provider"). This Agreement stands as a paramount understanding between the two parties in relation to the Sales SLA for Trade Show Booth Setup Services ("the Services").

1. Service Description

The Trade Show Booth Setup Services involve the planning, coordination, and execution of booth setup activities for trade shows and networking events, ensuring a professional and appealing presentation of our products and services to potential clients and partners.

2. Service Objectives

The following Objectives are covered by this Agreement;

To set up trade show booths in a timely manner.
To ensure the booth is visually appealing and aligns with the company's branding and messaging.
To provide all necessary equipment, materials, and support for a successful booth setup.
To manage any unexpected issues or challenges during the setup process.

3. Service Availability

The Trade Show Booth Setup Services will be available during the agreed-upon dates and times for each trade show or networking event.

4. Service Level Agreements

4.1. Booth Setup Timeline

The service provider commits to completing the booth setup within the agreed-upon timeframe for each event.
Booth setup will commence at least 5 hours prior to the event's start time.

4.2. Booth Aesthetics

The booth setup will adhere to the company's branding guidelines and maintain a visually appealing and professional appearance.
Any booth design changes will be communicated and approved by the Sales Operations Department.

4.3. Equipment and Materials

The service provider will ensure that all necessary equipment and materials, including banners, brochures, promotional items, and technology, are set up and in working order.
Any technical issues will be addressed promptly.

4.4. Issue Resolution

The service provider will have a designated contact for issue resolution during the booth setup.
Any unexpected challenges or issues during setup will be addressed within 5 hours to minimize disruption.

5. Responsibilities

5.1. Service Provider Responsibilities

Ensure all booth setup personnel are trained and experienced in the setup process.
Provide all necessary equipment, materials, and resources for booth setup.
Monitor the booth setup process to ensure it adheres to the SLA.

5.2. Sales Operations Department Responsibilities

Provide all necessary event-specific information, booth designs, and branding materials in a timely manner.
Communicate any changes or issues related to the booth setup promptly to the service provider.

6. Service Review and Reporting

After each trade show or networking event, the service provider will provide a post-event report to the Sales Operations Department, summarizing the setup process and any issues or improvements.

7. Service Escalation

In the event of SLA violations or ongoing issues, the Sales Operations Department may escalate the matter to higher management for resolution.

8. Service Metrics

Booth setup time
Number of issues and their resolution times
Satisfaction feedback from the Sales Operations Department

9. Service Review

This SLA will be reviewed annually, or more frequently as needed, to ensure it remains relevant and effective.

10. Signatures

Both [Your Company Name] and the Sales Operations Department agree to uphold the terms set forth in this Agreement, as demonstrated by their signatures below:

[Your Company Name]

[Your Name], [Your Job Title]

Date: [Date]

Sales Operations Department

[Name of Representative], [Job Title]

Date: [Date]