Grievance Procedure

Name	[YOUR NAME]
Company	[YOUR COMPANY NAME]
Department	[YOUR DEPARTMENT]
Date	[DATE]

I. Purpose

The purpose of this Grievance Procedure is to provide a clear and systematic approach to addressing and resolving grievances raised by employees within [YOUR COMPANY NAME]. This procedure ensures all grievances are handled fairly, confidentially, and promptly.

II. Scope

This procedure applies to all employees of [YOUR COMPANY NAME] who may have a grievance related to their employment.

III. Definitions

Grievance: A complaint or concern raised by an employee regarding the workplace, including but not limited to work conditions, health and safety, bullying, harassment, and management practices.

IV. Procedure

Informal Resolution

Employees are encouraged to address minor grievances informally by speaking directly with the person involved, if possible, to resolve the issue promptly.

Formal Resolution

Filing the Grievance

Should the informal approach fail or if the grievance is of a serious nature, the staff member should file a formal grievance in writing to the HR department or their immediate supervisor outlining the details of the issue.
Investigation

An investigation will be conducted promptly by HR or an appointed investigator. All parties involved will have the opportunity to be heard.
Resolution

Following the investigation, a resolution will be proposed and communicated to both the grievant and any other relevant parties.
Follow-up

A follow-up meeting will be scheduled with the grievant to ensure that the resolution has been effectively implemented and to prevent further issues.

V. Confidentiality

All grievances will be handled with the strictest confidentiality. Information collected during the grievance process will only be used for the purpose of resolving the grievance and will be accessible only to those directly involved in the process.

VI. Roles and Responsibilities

Role	Responsibility
Employees	Raise grievances in accordance with this procedure.
Supervisors/Managers	Facilitate both informal and formal grievance resolutions, ensuring fair treatment and confidentiality.
Human Resources	Oversee the grievance process, ensuring compliance with company policies and legal requirements.

VII. Documentation

All grievances and the steps taken to resolve them must be documented and filed appropriately by the [YOUR DEPARTMENT]. This documentation will include written grievances, summary of investigations, resolution actions, and follow-up measures.

VIII. Amendment of Procedure

This procedure is subject to regular review and may be amended by [YOUR COMPANY NAME] to ensure its effectiveness and compliance with legal standards.