22+ Customer Care Job Description Templates

What Is a Customer Care Job Description?

This refers to written content that describes the function of customer relation personnel and the requirements to qualify for a related position. As mentioned by Indeed (a resource for business and careers), a properly written job description is crucial when finding the right people to hire for a given job.

Whether you’re searching for a manager, agent, or other positions, a job description is pretty much essential for your hiring process.

How to Write a Customer Care Job Description

Not sure where to start? No problem--simply read through our tips (below) on how to effectively compose a customer care job description!

1. The Complete Title of Your Customer Care Opening

Interested applicants should be able and willing when they take on your customer service responsibilities. So, when considering your job description’s title, incorporate the position’s full and accurate name--like “service technician” or “customer account manager.” By doing this, not only are you attracting the exact people you want, but also discouraging those that need a different career for themselves.

2. Talk a Bit about Your Company or Organization

To further encourage the most qualified of candidates into applying, mention some interesting details about your company. Talk about its founding history, its work philosophy, etc.

Along with that, indicate generic information too--such as location, phone number(s), email address, and open hours.

3. Your Customer Care Job’s Responsibilities and Compensation

This is the primary section of your document, which involves creating several lists. For the first one, outline the different tasks and duties of your customer care position, providing a brief summary per item. Include a short paragraph that explains how the particular job functions in the company’s overall setup.

The next list is for indicating how employees are rewarded for their work. Things like the salary, insurance package, etc. go here.

4. How Applicants Can Get Hired for Your Customer Care Job

Another list that you need is one for the qualifications (work experience, education level, and so on). Just like with the other previous lists, include a summary for each entry.

And, following that, explain how potential candidates can submit their applications and undergo the employment procedure. Ensure not to make it sound arduous to go through; otherwise, applicants will get put off with applying at all.

So, there you have it! Remember our easy tips and drafting a job description is a cinch. Do you want customizable samples for your writing? If so, then have a look at our Customer Care Job Description Templates!

General FAQs

• What is the responsibility of customer care?

  Basically, customer care is tasked with assisting customers, doing so through either voice or text--such as answering inquiries, handling complaints, and processing orders.

• What are some important skills and traits to have when working in customer care?

  The following points out several key qualities for working in customer care:

  1. A positive, welcoming attitude
  2. Empathy
  3. Patience
  4. Attentiveness

• What is the minimum educational requirement for customer service?

  Most employers look for applicants with at least a high school diploma or an equivalent.

• Where do customer care employees work?

  You usually find customer care workers in 3rd party call centers. However, they’re also found working directly under a brand or business. Also, home-based customer care services are also becoming more and more prominent.

• How long is a customer care job description?

  When putting together a job description for customer care, write down 300 to 700 words.