What Is a Customer Service Flowchart?
A customer service flowchart is a tool that depicts the process of how the service provider team should handle customer inquiries and escalation. It’s a step-by-step process of how to improve and solve your customer issues.
How to Create a Customer Service Flowchart
Customers’ feedback can contribute to improving the quality of your customer service. Microsoft reported that 52% of people in the world believe that companies need to listen to the feedback or criticisms voiced out by their customers. Although this feedback can be a little harsh, being receptive to them can help your company grow.
Consider the steps below on how you can create a flowchart that will improve your company’s customer service quality.
1. Know Your Customer
There are various types of customers. That is why you have to apply different approaches that cater to their needs. You may encounter a potential, new, regular, or demanding customer. And these customer types have unique qualities that you should understand better.
2. Identify Points of Contact
Customers reach service providers in various ways. It can be through a phone call, text message, email, or social media posts or messages. Knowing the methods of how customers communicate is vital in developing an approach suitable for them.
3. Download a Flowchart Template
Downloading a template will make your life a bit easier. All you need to do is tweak the contents and format so it will be just right for your details and marketing strategies.
4. Determine the Shapes and Themes
Shapes in a flowchart have different meanings. Determine what shapes you’ll use and define the purpose of these forms for easy readability. Add suitable themes to make your business flowchart more presentable.
5. Enter Texts
Incorporate keywords to complete your flowchart. Connect them accordingly to relate each keyword and clear up the process of your communication flowchart.
This simply means that you need to edit your management flowchart to check for some minor inaccuracy.
What is a flowchart?
A flowchart is a diagram that shows the algorithm or process in doing a task or solving a problem. It is a representation of the step-by-step approach that a team can apply to improve the business process.
Why is a customer service flowchart necessary?
A customer service flowchart is necessary because it helps your business follow a process that will help in achieving goals and objectives, whether it’s a restaurant, coffee shop, or any e-commerce business.
What are the various types of flowchart?
Flowchart has different types, These include:
1. Process flowchart
2. Swimlane flowchart
3. Workflow diagram
4. Data Flow Diagram
What are the uses of a flowchart?
The flowchart can be used to:
1. Plan a new project
2. Design a marketing strategy
3. Create a business process
4. Map an algorithm
5. Manage data
What are the steps of customer service?
Customer service consists of the following steps:
1. Communicating and listening to your customers
2. Knowing what they want
3. Acknowledging their needs
4. Making an approach personal to each type of customer
5. Admitting mistakes
6. Finding solutions