What Is a Customer Support Job Description?
As pointed out by Indeed, a job description is used in attracting interested and qualified people to an available job position, In this particular case, the job description outlines the requirements, duties, and compensation for a customer support employee.
How to Write a Customer Support Job Description
When generating interest for your customer relations job, a proper and concise summary is essential. Therefore, as our way of helping with that, we’ve prepared a few handy tips (below) that you can quickly take in!
1. Specify the Type of Customer Support Position
Do you need a manager for online customer service? Or maybe a fresh batch of sales personnel trainees? Whatever kind of career you’re offering, it’s imperative that you clarify what you’re exactly looking for. So, in your job description’s title, input the complete position name that you’re advertising. By following this, you’re already reducing the excess work that comes with filtering out the least qualified for your job opening!
2. Familiarize Customer Support Applicants with Your Company
An accurate description title is only part of drawing in attention--your document also needs a brief yet informative explanation about your company! You can get pretty creative when it comes to this part, as there are a lot of talking points you can implement. How old is your brand? Are you internationally relevant? What work ethics do you value?
Be sure that you include generic information too, like the company’s location, phone number(s), email address, and working hours.
3. What Should Customer Support Workers Expect?
Now it’s time to mention the responsibilities of your customer support position. Things like answering calls, providing query answers, etc. are par for the course in this field; however, remember to also add duties that are specific to your own listing. And, when highlighting these details, do so in a list format that gives brief descriptions of each entry. Additionally, use a paragraph for describing how exactly their customer support work is beneficial to your company.
Along with the above, compose another list that outlines the compensation and perks for the job, which is formatted similarly to the previous list.
4. How Candidates Can Apply for the Customer Support Opening
One more list--which is for the required credentials. Write it in the same fashion as the preceding ones. And after that, explain how interested people can apply for the job. The application process can be written as a paragraph or as an additional list--either way, just ensure that it doesn’t sound longwinded since that can be enough in discouraging your would-be applicants!
And so, you’re finally equipped with helpful knowledge for drafting a customer support job description. Lastly, if you want useful resources for your writing, don’t forget about browsing through our Customer Support Job Description Templates!
What is the responsibility of customer support?
Basically, customer support is charged with handling customers’ questions, complaints, queries, and processing.
What are some skills and qualities that are good for customer support?
- Customer empathy
- Knowledge of company technicalities
- Solid patience
- Effective communication
What is the education requirement for customer support?
At the bare minimum, an applicant needs a high school diploma (or equivalent) for qualifying as customer support.
Can customer support be done from home?
Yes, it definitely can. These days, customer support is becoming more and more viable as a work-from-home position.
What is needed for a work-from-home customer support setup?
- Phone line
- Laptop or desktop computer
- Fast, reliable internet connection
- Dedicated work desk or work area
- Printer and scanner (some customer support jobs might not need these at all)