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A service-level agreement is a written, legal document between a client and a service provider. The former, or the service user, and the latter agree on specific characteristics of the service, such as quality, availability, and responsibility. The most prevalent feature of an SLA is that the services should be delivered to the customer according to the terms of the contract. Internet service providers and telecommunications companies, for example, will frequently include service level agreements in the terms of their client contracts to clarify the level of service being supplied in plain English terms.
This type of agreement can be formal or informal, both of which are legally binding, such as in internal department relationships. Separate organizations or various teams within one organization may be involved in the agreement. Service contracts between the provider and other third parties are frequently referred to as SLAs; there can be no agreement between other parties because the level of service has been defined by the primary customer; these agreements are simply contracts. Internal groups, on the other hand, may use operational-level agreements to support SLAs.
Service agreements are lengthy and difficult to draft. However, such is not the case with our Professional Service Agreement Templates. Our website’s selection of templates will guide you in creating a paper trail for any type of service agreement for any type of organization. You can use and edit our templates either directly on the site, or offline after downloading. Our templates can easily be downloaded, shared with all involved parties, or printed for future reference.