How to Create a Receptionist Job Description
The US Bureau of Labor Statistics stated that the employment growth of receptionists would escalate by 5% from 2018 to 2028. If you're hiring one for your company, make sure to go with someone who's courteous and attentive considering that receptionists serve as the first point of contact for guests. Of course, job descriptions are the way to go since they help elaborate on the duties as well as the qualifications. Refer to our list of tips below to ensure that your job description is indeed tailored for receptionists.
1. Start by Identifying the Vacant Position
When we say receptionist, it can refer to anyone who entertains guests and answers inquiries. This is a broad position if you simply state it that way in your job description. Instead, make sure to clearly indicate what type of receptionist you need for your company. Specify it so that readers will be able to distinguish your job description from others.
2. Summarize the Entire Job in One Paragraph
The early sections of your job description should introduce prospective employees to the vacant position. In this section, briefly explain what they'll be doing and what skills they should possess. Since this is only a summary of the job, make it as concise as possible without going over the single paragraph limit.
3. Enumerate the Duties and Responsibilities
As mentioned earlier, the job summary has to be concise because the specifics are going to be discussed along these sections. In the same order as the job summary, you should start by providing readers with a list of the duties and responsibilities of a receptionist. Let aspirants know what they'll be doing once they get hired.
4. Make a List of the Requirements
Last but not least, a list containing the required skills and qualifications. From here, aspirants can assess themselves right away if they possess the traits needed to become an effective receptionist. Here, you can mention the minimum educational attainment, certifications, and training, as well as other qualities that will make the candidate stand out.
What skills and traits should a receptionist possess?
- Being organized at work.
- Has a sense of courtesy and friendliness.
- Good and active listener.
- Proficient in the use of computers.
- Sharp memory.
- Capable of communicating effectively.
What are the common responsibilities of a hotel receptionist?
- Welcomes and greets guests politely.
- Answers phone calls and inquiries.
- Confirms reservations and check-in guests.
- Handles the guests' complaints and coordinates with the manager.
- Processes payments upon check-in, check-out, and other additional charges.
What makes an excellent telephone receptionist?
- He or she should be an active listener.
- He or she should possess good manners when answering the phone.
- He or she should make their voice clear while pronouncing the words properly.
- He or she should maintain confidentiality about the details given over the phone.
- He or she should ask permission before putting the caller on hold.
- He or she should know how to thank the caller before ending the call.
How should receptionists greet visitors or guests?
- By possessing professionalism.
- By making the greeting loud and clear.
- By asking the guest's name and what his or her appointment is about.
- By offering refreshments while he or she is waiting.
- By providing assistance whenever the guests ask for it.
What is the salary of a receptionist?
In recent data provided by Payscale, the average salary of receptionists is $36,598. In terms of range, the lowest salary that a receptionist can earn is $32,863, while the highest is $41,027. But according to them, the receptionist's salary will still vary depending on various factors, such as educational attainment, work experience, certifications, and additional skills.