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How to Make a Sales Customer Service in Google Docs?
In a world where the customer is in control, happy customers are the secret to your success. According to Marketing Metrics, a satisfied customer is likely to be 14 times higher than the probability of selling to a new customer. So to maintain the customer's loyalty, make sure to offer an outstanding sales customer service as it would impact the sales of your business. To help you with that, you can follow these simple tips and techniques that you can use in making your sales customer service in Google Docs.
1. Be Enthusiastic
Customers are human and so they would appreciate the enthusiasm, support, and empathy in your sales customers service. If a complaint would be addressed to you, interact with them with direct enthusiasm. This is especially for those people who are responsible for replying customer's complaint. However, if you receive praises for your product or services, you can brightly thank them and encourage them to avail again. Set yourself in a training wherein even though it means negativity, do not lose the enthusiasm to your customers and let them discover customer service convenience.
2. Listen to the Customers
In making your sales customer service, one essential thing that you must bear in mind is to listen to your customers. It would give them a sense of recognition if they would know and feel that you listen to them because there are circumstances that it would need an action. A good company would assess the situation and would not jump into the problem-solving mode but rather taking time to fully understand the current situation.
3. Establish a Problem-Solving Attitude
If you are assigned to making your sales customer service, a constant problem-solving attitude would greatly help. It would greatly help to placate the customer to avoid taking the blame. A positive and proactive problem-solving attitude would also help in sales as it would be an opportunity to offer other products or services to the customer.
4. Clarify and Confirm
Make sure to clarify everything to your customer. Make your sales customer service communicating as a face to face communication and confirm everything about your customer's concern about your company. If a solution needs a higher employee such as a sale representative, make sure to indicate how the referral took place. Also, make sure that it is followed up.
5. Include Polite Honorifics
Customers would like to know that their business with you is appreciated. You can include polite expressions such as thank you or have a good day in your sales customer service to express gratitude. It can also be useful to offer them other customer gratitude programs such as coupons, discounts, and other benefits. Afterward, you can now input your sales customer service into the Google Docs and print it in a legal-size paper with the right paper stock and send it to your customer right away!