27+ Service Representative Job Description Templates

What is a Service Representative Job Description

A lot of industries rely on service representatives for effective customer service. However, according to the Bureau of Labor Statistics, the employment rate of service representatives has dropped by 2 percent since 2018. You can hire a service representative with a well-prepared job description. A job description lets you recruit new applicants by providing a comprehensive list of duties and responsibilities that comes along with the position you are offering.

How to Prepare a Service Representative Job Description

If you want to recruit new employees, preparing a job description is a logical first step. It is not a difficult task, so do not worry. We also provided some tips that you can use in making your job description.

1. Understand What a Service Representative Does

You can easily write a job description for service representatives if you know what they do. So we would suggest that you familiarize yourself with the tasks and responsibilities of a service representative or what service they offer.

2. Clarify the Job Title

You are guaranteed to receive application letters from service representative applicants if they are fully aware that you have a job opening. This is why you must clarify the job title to avoid misunderstandings with potential applicants.

3. Create a Checklist of Tasks and Responsibilities

Applicants are often interested in the tasks that they have to do once they work for you. The main purpose of a job description is to provide a checklist of duties and responsibilities of a service representative.

4. Provide a List of Perks and Benefits

Motivate applicants by providing a list of perks and benefits. Why do this? It's because applicants look for companies that can provide a comfortable working arrangement. If your company has these perks, then why not list them down.

5. Make Sure that Your Company's Contact Details are Available

Allow the applicants to send you their resume and come in for an interview by providing your company's address and contact information.

General FAQs

• Why is customer service necessary for a business?

  Businesses revolve around having customers. If a company is to be successful, it must provide the best experience to their customer and ensure that their customer is satisfied in doing business with them. A satisfied customer will be a regular and loyal customer. That is why companies that provide proper customer service succeeds in the long run.

• What does a service representative do?

  A service representative represents their company in interacting with clients and customers. They assist their customers by answering queries and provide information about the company's products or services. Service representatives must also handle complaints and provide solutions to the customers' problems.

• What qualifications should you have to be a service representative?

  You must at least have a high school diploma or any equivalent document. Having experience working as a service representative can also help you with job applications.

• What skills would prove helpful for a service representative?

  1. Communication skills
  2. Empathy
  3. Patience and self-control
  4. Accountability

• How much is the yearly salary of a service representative?

  Based on the Bureau of Labor Statistics' data, the yearly salary of a service representative is around thirty-four thousand dollars.