Marketing Content Creation SLA

This Marketing Content Creation Service Level Agreement ("SLA") takes effect on [Insert Date] and is a mutual agreement between [Your Company Name], a company registered under the laws of [Your Jurisdiction], headquartered at [Your Company Address] (referred to as the "Agency"), and [Client's Company Name], a company registered under the laws of [Client's Jurisdiction], with its primary office located at [Client's Address] (referred to as the "Client"). Together, the Agency and the Client are collectively referred to as the "Parties" in this agreement.

Purpose

This SLA outlines the terms and conditions for the creation and delivery of marketing content by the Agency to the Client, ensuring a transparent and mutually beneficial working relationship.

1. Services Provided

1.1. The Agency shall provide marketing content creation services to the Client, which may include but are not limited to:

Blog posts
Social media posts
Email marketing campaigns
Infographics
Videos
Website content
Case studies
Whitepapers
Advertisements

1.2. The Agency shall create content in accordance with the Client's specifications and within the agreed-upon schedule.

2. Content Creation Process

2.1. Content Brief

The Client shall provide a detailed content brief outlining the scope, objectives, target audience, and any specific requirements for each content project.

2.2. Content Approval

The Client shall review and approve the content created by the Agency within [Insert Number] business days of submission. If no feedback is received within this timeframe, the content will be considered approved.

2.3. Revisions

The Agency shall provide up to [Insert Number] rounds of revisions at no additional cost, provided that the revisions are within the scope of the original content brief. Additional revisions may incur extra charges.

3. Content Delivery

3.1. The Agency shall deliver completed content to the Client by the agreed-upon deadlines as specified in the project timeline.

3.2. The Agency shall use industry-standard file formats and delivery methods, unless otherwise agreed upon with the Client.

4. Performance Metrics

4.1. The Agency shall ensure that all content delivered to the Client meets the following criteria:

Quality: Content is free from grammatical errors and typos.

Originality: Content is original and not plagiarized.

Relevance: Content aligns with the Client's branding and objectives.

4.2. The Client may request specific key performance indicators (KPIs) for content effectiveness, which will be mutually agreed upon and tracked by the Agency.

5. Payment and Fees

5.1. The Client shall pay the Agency for content creation services based on the agreed-upon pricing structure and payment terms.

5.2. Invoices for content creation services shall be submitted by the Agency to the Client on a [Insert Frequency] basis.

5.3. Late payment may result in a delay in content delivery and could impact the performance of marketing campaigns.

6. Confidentiality

Both Parties agree to maintain the confidentiality of any proprietary information or trade secrets shared during the course of this engagement.

7. Termination

7.1. Either Party may terminate this SLA with [Insert Notice Period] days written notice.

7.2. If the Client terminates this SLA prematurely, they shall pay the Agency for all services provided up to the termination date.

8. Governing Law

This SLA shall be governed by and construed in accordance with the laws of [Your Jurisdiction].

9. Dispute Resolution

Any disputes arising from this SLA shall be resolved through negotiation and, if necessary, mediation before pursuing legal action.

10. Entire Agreement

This SLA constitutes the entire agreement between the Parties and supersedes all prior agreements, understandings, and negotiations.

11. Amendments

Any amendments to this SLA shall be made in writing and signed by both Parties.

12. Execution

By signing below, the Parties acknowledge that they have read, understood, and agreed to the terms and conditions of this Marketing Content Creation SLA.

[Your Company Name]

[Your Company Representative Name]

[Job Title/Role]

Date: [Effective Date]

[Client's Company Name]

[Client's Company Representative’s Name]

[Job Title/Role]

Date: [Effective Date]