Free Marketing Consumer Experience Survey

A. Personal Details

Please provide your personal information for us to better understand our customer demographics.

Name: [Your Name]

Email: [Your Email]

Phone Number: [Your Phone Number]

Gender: 

•  Male

• Female

• Other

Age:

• Under 18 

• 8-24

• 25-34

• 35-44 

• 45-54 

• 55-64

• 65 and over

A. Product Experience

Tell us about your experience with our products. Rate the following aspects on a scale of 1 to 5, with 5 being the highest:

1. Product Quality:

•  1

•  2

•  3

•  4

•  5

2. Product Features:

•  1

•  2

•  3

•  4

•  5

B. Service Experience

Rate your experience with our customer service.

1. Ease of Contacting Us:

•  1

•  2

•  3

•  4

•  5

2. Responsiveness of Support Team:

•  1

•  2

•  3

•  4

•  5

A. Purchase Experience

Tell us about your experience when making a purchase with us.

1. Ease of Ordering:

•  1

•  2

•  3

•  4

•  5

2. Payment Process:

•  1

•  2

•  3

•  4

•  5

B. Delivery Experience

Rate your satisfaction with the delivery process.

1. Timeliness of Delivery:

•  1

•  2

•  3

•  4

•  5

2. Condition of Delivered Items:

•  1

•  2

•  3

•  4

•  5

A. Feedback

Share any specific feedback or comments you have regarding our products, services, or overall experience:

"I have been using [Your Company Name] products for several months now, and I must say I'm impressed with the quality. The durability and performance of your products are outstanding. However, I did encounter some difficulties when trying to reach your customer support team. It took longer than expected to get a response to my inquiry, which can be improved."

B. Suggestions

How can we improve our products or services? Your suggestions are highly valuable to us:

• I would appreciate it if you could provide more detailed user manuals with your products. Sometimes, I find it challenging to understand all the features, and a comprehensive manual would be helpful.

• Consider offering a loyalty program for frequent customers. This would encourage me to continue purchasing from [Your Company Name] and reward my loyalty.

Would you recommend us to others?

•  Yes

•  No

•  Maybe