Sales Feedback Resolution Form
Sales Feedback Resolution Form
Customer Information
|
Customer Name: |
[Your Name] |
|
Contact Number: |
|
|
Email Address: |
|
|
Account/Order Number: |
Feedback Details
|
Date & Time Of Feedback: |
[2050-11-08, 10:30 AM] |
|
Nature Of Feedback: |
|
Description Of Feedback
Please provide a detailed description of the feedback, including the specific issue or suggestion
Resolution Steps Taken
|
Date & Time of Resolution: |
[2050-11-10, 2:00 PM] |
|
Resolution Status: |
|
Description of Resolution:
Record the steps taken to address the feedback
Feedback Analysis
Root Cause Analysis: Identify the root causes or factors contributing to the feedback
Follow-Up Actions
Follow-Up Required?
-
Yes
-
No
Description of Follow-Up Actions
Specify any additional actions or investigations required
Customer Satisfaction Rating
On a scale of 1 to 5, how satisfied are you with the resolution?
-
1 (Not Satisfied)
-
2 (Slightly Satisfied)
-
3 (Moderately Satisfied)
-
4 (Very Satisfied)
-
5 (Extremely Satisfied)
Additional Comments
Signatures
Customer:
Sales Representative:
