Salon Customer Service Job Description

About Us:

At [Your Company Name], we believe in elevating beauty and wellness through exceptional service, professional integrity, and artistic passion. As a premier salon located in [Your Company Address], we pride ourselves on creating an inviting atmosphere where our clients can relax and leave feeling refreshed and confident.

Job Summary:

We are seeking a dedicated and enthusiastic Salon Customer Service Representative to join our team. The ideal candidate will be the first point of contact for our clients, ensuring a welcoming environment and providing stellar customer service. Your role will be pivotal in managing appointments, addressing client needs, and ensuring the smooth operation of the salon's daily activities.

Responsibilities:

Greet clients warmly and confirm scheduled services.
Manage the reception area, ensuring it is clean, organized, and inviting.
Handle all phone and online bookings, inquiries, and cancellations efficiently.
Provide detailed information about our services, products, and promotions to clients.
Process transactions and handle the point-of-sale system accurately.
Assist in the coordination of salon staff schedules to maximize efficiency.
Maintain a detailed and accurate client database.
Handle customer concerns and feedback with professionalism and pass on relevant information to management.
Support salon maintenance tasks as needed.

Qualifications:

High school diploma or equivalent; additional certification in Office Management is a plus.
Proven experience as a front desk representative, agent, or relevant position.
Familiarity with office machines (e.g., fax, printer, etc.).
Knowledge of customer service practices and principles.
Superior listening, verbal, and written communication skills.
Ability to handle the stressful situation in a calm and professional manner.
Excellent organizational and multitasking abilities.
A strong client-facing and teamwork-oriented attitude.
Proficiency in Microsoft Office Suite and salon management software.

Benefits:

Competitive salary
Health, dental, and vision insurance
Opportunities for professional development
Discounts on services and products

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their suitability for the role to [Your Company Email]. Please mention the job title you are applying for in the subject line of your email.

We look forward to welcoming a new member to the [Your Company Name] family, where we work together to bring out the best in each other and our clients!