Restaurant Complaint Email

Subject: Urgent: Addressing a Recent Experience at [Your Company Name]

Dear [Restaurant Manager's Name],

I hope this message finds you well. I am writing to bring to your attention an unfortunate experience I had during my recent visit to [Your Company Name] on [Date of Visit]. As a frequent patron of your establishment, I was disappointed with the level of service and quality of the meal provided on this occasion.

During my visit, I encountered the following issues:

Service Delay: Our party waited for over 50 minutes before being attended to, despite having a reservation. This delay significantly impacted our dining experience and caused considerable inconvenience.
Meal Quality: Several dishes, particularly the grilled salmon, were not up to the usual standards we have come to expect from your restaurant. The salmon was overcooked and dry, lacking the expected flavor and tenderness. Additionally, the side vegetables were undercooked and nearly raw.
Customer Service: When we brought these concerns to the attention of our server, the response was dismissive, and no effort was made to address our dissatisfaction. This lack of attentiveness and willingness to rectify the situation was highly disappointing and contrary to the exemplary service I usually receive at [Your Company Name].

Given the reputation of [Your Company Name] for its excellent service and culinary experience, this was a significant letdown. I believe that providing feedback is essential to help improve services and maintain the high standards that have always been associated with your establishment.

I would appreciate it if you could look into these issues and provide a response regarding the measures taken to prevent such occurrences in the future. Additionally, I would be grateful for any form of compensation or acknowledgment of the inconvenience caused, which would go a long way in restoring my confidence in [Your Company Name].

Thank you for your attention to this matter. I look forward to hearing from you soon and hope for a positive resolution.

Sincerely,

[Your Name]
[Your Email]
[Your Phone Number]