FORMAL APOLOGY LETTER

Dear [Recipient's Name],

We at sincerely apologize for [briefly describe the issue]. We understand that this has caused inconvenience, and we are committed to making things right.

Upon reviewing the situation, we have identified the issue as [describe the issue]. To address this, we have taken the following steps: [list steps or actions taken].

We value your relationship with , and as a gesture of our goodwill, we would like to offer [mention any compensation].

Please feel free to reach out to us at [Your Company Number] if you have any further questions or concerns. We are here to assist you.

Thank you for your understanding and patience in this matter.

Sincerely,

[Your Name]

[Your Company Name]

[Your Position]