Statement Letter for Mistake
July 19, 2050
Kathleen Calloway
4917 Tavern Place
Morgantown, WV 26505
Dear Ms. Calloway,
I am writing this statement letter to address a mistake that occurred recently and to outline the steps being taken to rectify the situation and prevent similar errors in the future.
On July 15, 2050, an incorrect transaction was processed in your account, resulting in an overcharge of $100. This mistake was due to a technical glitch in our system, and I sincerely apologize for any inconvenience it may have caused.
Upon discovery of the error, we promptly investigated the issue and identified the root cause. Our technical team has fixed the glitch to ensure such incidents do not recur.
Furthermore, we have initiated the refund process for the overcharged amount, and you can expect to see the refunded sum of $100 in your account within the next three business days.
To prevent similar mistakes in the future, we will be conducting a thorough review of our systems and processes. This comprehensive assessment will help us identify any potential vulnerabilities and implement necessary safeguards to maintain the highest level of accuracy and reliability.
We value your trust, and we assure you that our commitment to providing excellent service remains unwavering. If you have any further concerns or questions, please do not hesitate to contact our customer support team at 222 555 7777 or via email at domesticbanksinc@email.com.
Thank you for your attention to this matter, and we apologize once again for any inconvenience caused. We appreciate your continued patronage.
Sincerely,
Frank Tinoco
Bank Manager
Domestic Banks Inc.
