Training Agenda

CS Communication Skills Workshop

Organized by: [YOUR COMPANY NAME]

Facilitator: [YOUR NAME]

Date & Time: April 1, 2055 - 9:00 AM to 5:00 PM

Purpose: The workshop aims to provide the Customer Service individuals with the skills and knowledge needed to navigate various communication scenarios, fostering positive interactions and successful relationships.

Agenda:

Start & End Time

Agenda Sections

Tasks

9:00 AM - 10:30 AM

Introduction and Icebreaking

  • Welcome note.

  • Workshop objectives and overview

  • Participant introductions

10:30 AM - 12:30 PM

Session 1: Enhancing Professional Communication

  • Developing effective professional communication skills

  • Strategy for overcoming communication barriers at work

  • Group activity: Workplace scenario role-plays

12:30 PM - 1:30 PM

Lunch Break

  • Networking Opportunity

  • Informal Discussions

  • Refreshments

1:30 PM - 3:00 PM

Session 2: Improving Personal Communication

  • Building clarity and confidence in personal messages

  • Active listening and response techniques

  • Group activity: Developing a persuasive speech

3:00 PM - 4:30 PM

Session 3: Fostering Persuasive Communication

  • Understanding the elements of persuasion in communication

  • Role of body language and non-verbal signals

  • Group activity: Persuasive Speech Display

4:30 PM - 5:00 PM

Closing Remarks and Future Scope

  • Feedback and Review

  • Awarding certificates

  • Closing note

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