REWARDS PORTAL USER GUIDE
Introduction to the Rewards Portal
Welcome to [YOUR COMPANY NAME]’s Rewards Portal. This user guide will provide you with all the information you need to understand, navigate, and use the portal to benefit from our employee rewards program.
Our Rewards Portal is our way of showing appreciation for your hard work. Here, you can earn reward points, monitor them, and redeem them for a variety of exciting rewards. We encourage you to explore and make use of this portal regularly.
1. How to Access the Portal
Accessing the Rewards Portal is easy and convenient. You can do so through your company intranet or directly by entering the URL of the portal in your web browser. You will need your company username and password to log in.
If you don’t remember your login credentials, follow the ‘Forgot Username/Password’ instructions on the login page. For any further difficulties, feel free to contact our support team for assistance.
2. Navigating the Dashboard
The dashboard is your go-to location for everything concerning your rewards. You’ll find your reward points balance here, as well as the options to earn, redeem, or transfer your reward points.
You can also update your profile, find help, view your transaction history, and explore all that the reward categories have to offer. The intuitive design ensures you will find what you need with ease.
3. Viewing Your Reward Points
Your total reward points are displayed in the top right corner of the dashboard. By clicking on it, you can view a detailed summary of your points activity – points earned, redeemed, transferred, or expired.
The dashboard will also show you the date of your most recent points transaction, and how many points you need to reach the next reward tier.
4. Earning Reward Points
You can earn reward points in several ways - through company milestone recognition, performance awards, or by completing certain tasks or courses. The 'Earn Points' section of the dashboard details all available methods of earning points.
Points from completed tasks are usually added within 24 hours. However, other points, such as those for recognition or milestones, may take longer. All updates will be reflected in your points history.
5. Redeeming Reward Points
Once you’ve accumulated enough points, you can redeem them via the ‘Redeem Points’ section. You can choose from a variety of rewards ranging from gift cards to reservations and experience modules.
Upon selecting a reward, the corresponding points will be deducted from your total. Various rewards need specific points thresholds, so keep earning more!
6. Understanding the Reward Categories
Our Reward Categories are broad and appealing. From retail and dining to travel and experiences, we offer something for everyone's tastes and preferences.
To assist you in selecting the perfect reward, each category has a description and examples of rewards within that category. More information about each reward, including the number of points needed, can be found when you click on individual rewards.
7. Transferring Reward Points
You may transfer your reward points to other employees as a token of appreciation or gift. To transfer, go to ‘Transfer Points’ and specify the employee’s name or ID and the number of points to transfer.
Note that points transfers are immediate, irreversible, and will show in your points history.
8. Frequently Asked Questions (FAQs)
We encourage you to check the FAQs section for common queries regarding the Rewards Portal. This section covers topics from accessing the portal to understanding the rewards program details.
If you don't find an answer to your question there, please do not hesitate to contact us directly for assistance.
Contact Us for Help
If you have difficulties, concerns, or suggestions regarding the Rewards Portal, we would like to help. You can reach us at [YOUR COMPANY EMAIL] or [YOUR COMPANY NUMBER]. We strive to respond to all inquiries within one business day.
We appreciate your feedback and encourage you to share your user experience so that we can continue to improve and better facilitate your use of the Rewards Portal. Thank you for using the [YOUR COMPANY NAME] Rewards Portal.
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