TRAINING COMPLETION SERVICE LEVEL AGREEMENT (SLA)
This Service Level Agreement ("Agreement") is made and entered into this __ day of ___, [Year], by and among [Your Company Name], with its principal place of business at [Your Company Address], hereinafter referred to as "Company",
and
[Recipient], an individual with a mailing address at [Recipient Address], herein referred to as, "Client".
1. Introduction
This Agreement outlines the terms under which the Company agrees to provide training services to the Client. It is designed to ensure clarity, mutual understanding, and commitment to quality and service standards.
2. Term of Agreement
2.1. Effective Date and Duration: This Agreement shall commence on [Start Date] and continue for a period of [Contract Term], unless terminated earlier in accordance with the provisions herein.
2.2. Renewal: Subject to mutual agreement, this Agreement may be renewed upon its expiration.
3. Scope of Services
3.1. Services Provided: The Company shall deliver the training services ("Services") as detailed in Appendix A attached hereto.
3.2. Service Standards: The Services will be performed in accordance with the service levels outlined in Section 4, ensuring quality, timeliness, and professional conduct.
4. Service Levels
4.1. Response Time: The Company commits to acknowledging any Client inquiries or requests related to the Services within [X hours/days] of receipt.
4.2. Completion Time: All training services will be completed within the agreed-upon schedule, adhering to the contracted period.
4.3. Quality Assurance: The Company ensures that all training materials and instructions will maintain a minimum accuracy of [X%].
4.4. Availability: Services will be available to the Client [X days a week] and [X hours per day], ensuring adequate access and support.
5. Remuneration
5.1. Fees: The Client agrees to compensate the Company for the Services as set forth in Appendix B, which details the payment terms and conditions.
6. Review and Amendments
6.1. Periodic Review: This Agreement shall undergo an annual review to ensure its continued relevance and effectiveness.
6.2. Amendments: Any amendments to this Agreement must be in writing and mutually agreed upon by both parties.
7. Dispute Resolution
7.1. Arbitration: In the event of any dispute arising from or related to this Agreement, the parties agree to seek resolution through arbitration, adhering to the rules set forth by the [Appropriate Jurisdiction].
8. Legal and Regulatory Compliance
8.1. Compliance: Both parties commit to comply with all applicable laws, regulations, and standards relevant to the execution of the Services.
8.2. Confidentiality: Each party agrees to maintain the confidentiality of information shared in the course of this Agreement, except as required by law or with the other party's consent.
9. Termination
9.1. Termination for Cause: Either party may terminate this Agreement for significant breach, subject to written notice and a cure period of [X days].
9.2. Termination for Convenience: Either party may terminate this Agreement without cause, provided a [X days] written notice is given to the other party.
10. General Provisions
10.1. Entire Agreement: This Agreement constitutes the entire agreement between the parties, superseding all prior agreements and understandings.
10.2. Severability: If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.3. Waiver: The waiver by either party of a breach of any provision of this Agreement shall not operate as or be construed as a waiver of any subsequent breach.
10.4. Notices: Any notices required or permitted to be given under this Agreement shall be in writing and delivered via recognized courier or electronic mail, with proof of delivery.
10.5. Governing Law: This Agreement shall be governed by and construed in accordance with the laws of the [Appropriate Jurisdiction], without giving effect to any principles of conflicts of law.
11. Signatures
This Agreement is executed by the duly authorized representatives of the Company and the Client as of the dates set forth below.
This Agreement is signed by the duly authorized representatives of the parties on the dates indicated below:
[Your Company Name]
_______________________
Signature
Date: _________________
[Recipient]
_______________________
Signature
Date: _________________
HR Templates @ Template.net
