Sales Statement on
Negotiation Concessions
This document outlines the concessions we, the Service Provider, have agreed upon during the negotiation phase with our valued client. The following concessions are made in good faith to ensure mutual benefit and the successful continuation of our business relationship.
Concessions Agreed Upon:
Price Adjustment: We have agreed to a 20% reduction in the total cost of the [Product/Service Name], reflecting our commitment to accommodating our client's budgetary constraints.
Payment Terms: Payment terms have been extended from 30 days to 60 days from the invoice date, providing our client with additional flexibility in managing their cash flow.
Service Level Agreements (SLAs): We have agreed to enhance our standard SLA by reducing response times from 24 hours to 12 hours for any critical issues reported, ensuring our client's operations run smoothly with minimal disruption.
Training and Support: Complimentary training sessions for the client's staff on the use and maintenance of the purchased [Product/Service Name] will be provided. Additionally, we will offer 6 months of free technical support beyond the standard support period.
Delivery and Installation: Delivery charges will be waived, and we will expedite the delivery schedule to meet the client's urgent requirements. Furthermore, installation services will be provided at no additional cost.
Customization: Specific customizations requested by the client to the [Product/Service Name] will be carried out at a reduced rate, ensuring the final product meets their exact needs.
We believe these concessions demonstrate our dedication to not only meeting but exceeding our client's expectations. We are confident that these adjustments will foster a strong and enduring partnership between our client and us.
Acknowledgment
By signing below, both parties acknowledge and agree to the concessions listed in this document.
Client
[Name]
[Date]
Service Provider
[Name]
[Date]
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