Travel Agency Complaint Letter

[Sender’s Address]
[Date]

[Recipient Name]
[Recipient's Address]

Dear [Recipient Name],

I am writing to express my dissatisfaction with the service provided by [Travel Agency’s Name] during my recent trip planned through your agency. Despite your assurances of a well-organized and enjoyable experience, numerous issues arose that were not only disruptive but also preventable. These issues include incorrect booking details and poor accommodation arrangements which significantly diminished the quality of our vacation.

Furthermore, attempts to resolve these issues through your customer service were met with inadequate responses and a lack of urgency. This lack of support and accountability is unacceptable and has caused considerable inconvenience and disappointment for my family and me.

I request a full investigation into these matters and expect a formal response outlining how [Travel Agency’s Name] intends to rectify this situation. Please contact me at your earliest convenience to discuss this further. I look forward to your prompt and satisfactory resolution to these concerns.

Sincerely,

[Sender's Name]
[Sender's Email]