Travel Agency Review Schedule

The following schedule outlines the process for conducting a comprehensive review of [Your Company Name]'s operations and customer service. By adhering to this schedule, we aim to identify areas of strength and opportunities for improvement to enhance the overall experience for our customers.

Week	Task	Details
Week 1	Preparation
	Define review criteria and objectives	Identify key performance indicators (KPIs), review methods, and objectives for the assessment.
	Assign roles and responsibilities	Appoint team members and allocate tasks for data collection, analysis, and reporting.
	Gather relevant materials and resources	Collect previous reviews, customer feedback, and any relevant documentation for reference.
Week 2	Data Collection
	Collect customer feedback	Send out surveys, monitor online reviews, and conduct mystery shopping visits to gather feedback.
Week 3	Data Analysis
	Analyze survey results	Collate survey responses, quantify satisfaction scores, and identify trends or common themes.
	Review mystery shopping findings	Evaluate service quality and customer experience based on observations from mystery shopping visits.
	Cross-reference with online reviews	Compare findings from surveys and mystery shopping with online feedback to identify areas for improvement.
Week 4	Reporting and Action Planning
	Draft review report	Document findings, strengths, weaknesses, and recommendations for improvement in a comprehensive report.
	Review and finalize report	Circulate the draft report for feedback, incorporate revisions, and finalize the report for presentation.
	Develop action plan	Define specific steps and assign responsibilities for implementing changes based on review findings.
	Present findings and action plan	Schedule a meeting to present the review findings and proposed action plan to management for approval and action.