Travel Agency Review Schedule
The following schedule outlines the process for conducting a comprehensive review of [Your Company Name]'s operations and customer service. By adhering to this schedule, we aim to identify areas of strength and opportunities for improvement to enhance the overall experience for our customers.
Week | Task | Details |
|---|
Week 1 | Preparation | |
| Define review criteria and objectives | Identify key performance indicators (KPIs), review methods, and objectives for the assessment. |
| Assign roles and responsibilities | Appoint team members and allocate tasks for data collection, analysis, and reporting. |
| Gather relevant materials and resources | Collect previous reviews, customer feedback, and any relevant documentation for reference. |
Week 2 | Data Collection | |
| Collect customer feedback | Send out surveys, monitor online reviews, and conduct mystery shopping visits to gather feedback. |
Week 3 | Data Analysis | |
| Analyze survey results | Collate survey responses, quantify satisfaction scores, and identify trends or common themes. |
| Review mystery shopping findings | Evaluate service quality and customer experience based on observations from mystery shopping visits. |
| Cross-reference with online reviews | Compare findings from surveys and mystery shopping with online feedback to identify areas for improvement. |
Week 4 | Reporting and Action Planning | |
| Draft review report | Document findings, strengths, weaknesses, and recommendations for improvement in a comprehensive report. |
| Review and finalize report | Circulate the draft report for feedback, incorporate revisions, and finalize the report for presentation. |
| Develop action plan | Define specific steps and assign responsibilities for implementing changes based on review findings. |
| Present findings and action plan | Schedule a meeting to present the review findings and proposed action plan to management for approval and action. |
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