Apology Letter to Unsatisfied Customer Restaurant
July 9, 2050
Kelly Anderson
326 Oak Drive
Springfield, IL 62702
Dear Kelly Anderson,
I hope this letter finds you well.
As the manager of John's Gastronomic Bistro, I am writing to extend my sincerest apologies for your recent unsatisfactory experience at our restaurant.
Upon receiving your complaint regarding the service and the quality of food, I immediately initiated a review of the situation. I have personally spoken with our staff who served you on that day to ensure that such a situation does not occur in the future.
Please understand that this incident does not reflect the high standard of quality and service that our restaurant seeks to maintain. Everyone at John’s Gastronomic Bistro is committed to offering superior service and a diverse menu of high-quality food, and it is truly disheartening to hear that we could not meet these promises during your visit.
As a token of our condolences, we invite you to our place for a complimentary meal. We want the opportunity to demonstrate the standards we strive to uphold and provide you with an experience more typical of our commitment to our customers’ satisfaction.
We value your patronage and sincerely hope to have the opportunity to serve you again and regain your confidence in John’s Gastronomic Bistro. For any further complaints, queries, or suggestions, don't hesitate to contact us at the aforementioned contact. Your feedback is instrumental in helping us improve.
Yours sincerely,
Morris Jackson
Manager
John's Gastronomic Bistro
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