Accounting Internal Audit Service Level Agreement (SLA)
This Service Level Agreement (SLA), herein referred to as the "Agreement," is entered into this [Day] of [Month], [Year], by and between [Your Company Name], herein referred to as the "Service Provider," with its principal place of business at [Your Company Address],
and
[Client's Name], herein referred to as the "Client," with its principal place of business at [Client's Address].
RECITALS
WHEREAS, the Service Provider is engaged in the provision of Accounting Internal Audit Services and possesses the requisite expertise and qualifications to provide such services; and
WHEREAS, the Client desires to engage the Service Provider to perform Accounting Internal Audit Services in accordance with the terms and conditions set forth herein;
NOW, THEREFORE, in consideration of the mutual covenants contained herein, and other valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:
1. Scope of Services
1.1 The Service Provider shall perform the Accounting Internal Audit Services as outlined in [Supporting Document], which is attached hereto and incorporated herein by reference. These services shall be performed in strict accordance with the professional standards and guidelines relevant to such services and subject to the terms and conditions of this Agreement.
2. Service Level Requirements
2.1 The Service Provider commits to maintaining a minimum of 98% compliance with processing deadlines and accuracy standards for the services as specified in [Supporting Document]. Failure to meet these requirements, subject to the conditions outlined herein, may result in the imposition of penalties as detailed in [Supporting Document].
3. Service Performance Monitoring
3.1 The Service Provider agrees to furnish the Client with monthly performance reports, showcasing compliance with the service level requirements established herein. Such reports shall be delivered within five (5) business days following the close of each calendar month.
4. Review and Improvement
4.1 Both parties shall engage in regular review meetings, not less than quarterly, to evaluate service performance, discuss Client feedback, and identify opportunities for service enhancement.
5. Financial Adjustments
5.1 Should the Service Provider fail to meet the agreed-upon service level requirements, and upon mutual agreement following a comprehensive review, a fee adjustment may be applied as delineated in [Supporting Document].
5.2 Neither party shall be liable for any failure or delay in the performance of its obligations under this Agreement if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, strikes, labor disputes, fire, flood, pandemic, or governmental orders or regulations ("Force Majeure Event").
5.3 The Service Provider agrees to indemnify, defend, and hold harmless the Client, its officers, directors, employees, and agents from and against any and all claims, losses, damages, liabilities, costs, and expenses (including reasonable attorney's fees) arising out of or relating to any breach of this Agreement by the Service Provider or its employees or agents
6. Dispute Resolution
6.1 Any disputes arising under this Agreement that cannot be settled amicably at the operational level shall be escalated to senior management for resolution.
6.2 If negotiation fails to resolve the dispute, either party may initiate mediation by providing written notice to the other party. The parties shall then attempt to resolve the dispute through mediation conducted by a mutually acceptable mediator within thirty (30) days of the initiation of mediation. Each party shall bear its own costs associated with the mediation process.
6.3 If mediation is unsuccessful, or if either party refuses to participate in mediation, the parties agree to submit the dispute to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in [City], [State], and the arbitrator's decision shall be final and binding upon both parties.
7. Term and Renewal
7.1 This Agreement shall be effective for a term of two (2) years from the Effective Date and may be renewed for an additional one (1) year term upon mutual written agreement of both parties.
8. Governing Law and Jurisdiction
8.1 This Agreement shall be governed by and construed in accordance with the laws of the State of [State], without giving effect to any principles of conflicts of law.
9. Entire Agreement and Modification
9.1 This Agreement constitutes the entire agreement between the parties concerning the subject matter hereof and supersedes all prior agreements and understandings, both written and oral, between the parties with respect to that subject matter. This Agreement may only be amended, modified, or supplemented by an agreement in writing signed by each party hereto.
10. Severability
10.1 If any term or provision of this Agreement is found by a court of competent jurisdiction to be invalid, illegal, or unenforceable, such invalidity, illegality, or unenforceability shall not affect any other term or provision of this Agreement.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written.
[Your Company Name]
(Name of authorized signer)
(Title of authorized signer)
[Client's Name]
(Name of authorized signer)
(Title of authorized signer)
Accounting Templates @ Template.net
