Employee Grievance Handling Rubric HR
EMPLOYEE GRIEVANCE HANDLING RUBRIC HR
Using this five-level rating scale allows organizations and evaluators to assess fairness and impartiality effectively, identify areas for improvement, and implement strategies to enhance these qualities within the organization.
Leadership Skills
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Exceptional (5) |
Demonstrates exceptional leadership qualities and inspires and motivates the team consistently. |
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Exceeds Expectations (4) |
Consistently displays strong leadership skills, and fosters a positive team environment. |
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Meets Expectations (3) |
Shows effective leadership, and maintains a motivated team. |
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Below Expectations (2) |
Occasionally demonstrates leadership skills, but not consistently. |
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Unsatisfactory (1) |
Lacks leadership skills, and fails to inspire or motivate the team. |
Communication
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Exceptional (5) |
Excellent communication skills; listens actively and conveys ideas clearly and effectively. |
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Exceeds Expectations (4) |
Communicates effectively, and fosters open and clear communication within the team. |
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Meets Expectations (3) |
Communicates adequately, but occasional misunderstandings may occur. |
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Below Expectations (2) |
Frequently fails to communicate important information, leading to confusion. |
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Unsatisfactory (1) |
Poor communication skills often lead to misunderstandings and conflicts |
Decision-Making
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Exceptional (5) |
Makes well-informed decisions consistently, considering long-term impacts |
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Exceeds Expectations (4) |
Generally makes sound decisions, with occasional minor errors. |
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Meets Expectations (3) |
Makes adequate decisions but may struggle with complex issues. |
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Below Expectations (2) |
Frequently makes poor decisions, impacting team or project success. |
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Unsatisfactory (1) |
Consistently makes poor decisions, negatively affecting outcomes. |
Problem-Solving
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Exceptional (5) |
Exceptional problem-solving skills consistently resolve complex issues effectively. |
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Exceeds Expectations (4) |
Strong problem-solving abilities, adept at addressing various challenges. |
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Meets Expectations (3) |
Capable of solving routine problems but may struggle with complex issues. |
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Below Expectations (2) |
Frequently requires assistance to solve problems, impacting productivity. |
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Unsatisfactory (1) |
Consistently struggles to solve problems, leading to significant issues. |
Fairness and Impartiality
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Exceptional (5) |
Fairness and impartiality are consistently demonstrated at the highest level. |
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Exceeds Expectations (4) |
Fairness and impartiality are consistently upheld. |
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Meets Expectations (3) |
Fairness and impartiality are generally maintained. |
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Below Expectations (2) |
Fairness and impartiality are inconsistent and may be compromised at times. |
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Unsatisfactory (1) |
Fairness and impartiality are rarely demonstrated. |
