Sales Client Concerns Compliance Document

This document outlines the protocols and procedures for managing and addressing client concerns at [Your Company Name]. The primary aim of this compliance document is to establish a uniform and systematic approach to identifying, documenting, and resolving concerns raised by our clients.

This document applies to all departments, units, and personnel of [Your Company Name] who interact directly or indirectly with clients. Adherence to the procedures outlined herein is mandatory unless stated otherwise.

Client Concern Categories:

Below is a table that outlines the various categories of client concerns, along with their definitions and examples.

Category	Definition	Example
Billing Issues	Concerns related to invoicing and payment	Incorrect charges on invoices
Service Quality	Issues regarding the quality of service provided	Delayed delivery, poor service
Product Quality	Issues regarding the quality of products sold	Defective products
Communication	Concerns related to the quality of communication	Misinformation, lack of updates
Regulatory Compliance	Concerns about adherence to laws and regulations	Data breaches

Procedures for Addressing Client Concerns:

Initial Contact: All client concerns must be logged into the Client Concerns Database within 24 hours of their initial report.
Assessment: The concerns are to be assessed and categorized according to the table in section Client Concern Categories.
Resolution: Each department has specific timelines within which to address the concerns, failing which an internal audit will be initiated.

This document will be reviewed annually, or as deemed necessary by changes in internal procedures or regulatory requirements. The next scheduled review is in June [Year].