Accuracy

Demonstrates attention to detail in handling documents. Avoids errors in data entry, copying, or filing.

1: Frequently makes errors in document processing.

2: Occasionally makes errors; requires supervision.

3: Generally accurate but may make occasional errors.

4: Consistently accurate with minimal errors.

5: Exceptionally accurate with no errors observed.

Organization

Organizes documents in a systematic and easily retrievable manner. Maintains filing systems according to protocols.

1: Documents are disorganized and difficult to locate.

2: Documents are somewhat organized but lack consistency.

3: Generally organized with occasional inconsistencies.

4: Well-organized and consistently maintained filing systems.

5: Highly organized with efficient filing systems in place.

Timeliness

Processes documents promptly and meets deadlines.

1: Frequently misses deadlines and delays document processing.

2: Often requires reminders to meet deadlines.

3: Generally meets deadlines but may occasionally require reminders.

4: Consistently meets deadlines without reminders.

5: Proactively completes tasks ahead of schedule.

Confidentiality

Adheres to confidentiality policies and safeguards sensitive information.

1: Frequently breaches confidentiality protocols.

2: Occasionally overlooks confidentiality requirements.

3: Generally maintains confidentiality but may make occasional lapses.

4: Adheres to confidentiality policies consistently.

5: Demonstrates exemplary commitment to maintaining confidentiality.

Communication

Communicates effectively through written documents. Conveys information clearly and concisely.

1: Communication is unclear and difficult to understand.

2: Often requires clarification; communication lacks clarity.

3: Generally communicates clearly but may lack conciseness.

4: Communicates effectively with clarity and conciseness.

5: Exceptional communication skills; information is conveyed clearly and concisely.

Compliance

Understands and follows relevant regulations and policies governing document handling.

1: Frequently disregards regulations and policies.

2: Occasionally overlooks compliance requirements.

3: Generally complies with regulations but may require reminders.

4: Consistently adheres to regulations and policies.

5: Demonstrates thorough understanding and adherence to all compliance requirements.

Technology Proficiency

Utilizes document management software effectively. Demonstrates competence in digital document handling.

1: Lacks proficiency in using document management software.

2: Requires frequent assistance in using digital tools.

3: Adequately uses document management software with occasional difficulties.

4: Proficient in using digital tools; minimal assistance required.

5: Highly proficient in utilizing document management software; no assistance required.

Problem-solving

Identifies and resolves document-related issues efficiently. Seeks assistance or escalates issues as necessary.

1: Often unable to identify or resolve document-related issues.

2: Requires frequent assistance in problem-solving.

3: Generally capable of resolving issues but may require guidance.

4: Effective in identifying and resolving issues independently.

5: Proactively identifies and resolves issues with minimal guidance.