Hospitality Operations Manager Job Description

Job Title: Hospitality Operations Manager

The Hospitality Operations Manager at [YOUR COMPANY NAME] is an integral role within our team, responsible for overseeing the daily operations and ensuring a smooth and efficient running of various facilities within our portfolio - be it restaurants, hotels, resorts, event venues, or catering services. They are the driving force in operational excellence and customer satisfaction.

Responsibilities and Duties

Coordinate daily frontline hospitality operations, including scheduling of staff, inventory management, and optimization of customer service.
Develop and implement operational policies, standards, and procedures to ensure compliance and maintain top-notch quality service.
Manage and resolve any issues that may arise, ensuring minimal disruption to operations and customer experience.
Work closely with other hotel staff and departments to foster a team environment and ensure all departmental goals are met.
Regularly review financial data and support the hotel's financial goals by setting and meeting operational budgets.

Qualifications

A bachelor’s degree in hospitality or a related field.
A minimum of 5 years’ experience in a managerial role within the hospitality industry. Certification as a Certified Hospitality Operations Manager from a recognized institution will be an added advantage.

Skills and Competencies

Exceptional organizational and multi-tasking skills, with the ability to efficiently delegate tasks.
Strong interpersonal and communication skills to interact effectively with a diverse team and clientele.
Stellar customer service skills with a knack for building strong relationships with clients and staff members.
Strong understanding of business management, financial, and leadership principles.
High proficiency in MS Office Suite and hotel management software.

Salary and Benefits

The successful candidate will receive a competitive salary commensurate with experience and a benefits package that includes healthcare, paid vacation, and retirement contributions. Salary details will be disclosed during the application process.

For any inquiries about the job posting, reach out to us at [YOUR COMPANY EMAIL] or [YOUR COMPANY NUMBER].