Customer Service Operations Manager Job Description

Job Title: Customer Service Operations Manager

At [YOUR COMPANY NAME], we believe in exceptional service delivered by exceptional people. As a Customer Service Operations Manager, you will take charge of overseeing our customer service operations and leading a responsive and effective team. Your role is critical in shaping customer experience, maintaining customer satisfaction, and driving continuous improvement across all customer contact points.

Responsibilities and Duties

Supervise and ensure smooth running of customer service operations, including call center and support teams.
Develop, establish, and enforce customer service policies and procedures to provide high-quality service in all interactions.
Regularly track and understand customer satisfaction metrics, making adjustments as necessary.
Train, mentor, and coach customer service representatives to improve their skills and empower them to provide excellent service.
Handle escalated customer issues and complaints, providing solutions that uphold the company's reputation.

Qualifications

Education and experience in customer service management or a related field is essential for this position. We require a minimum of a bachelor's degree or equivalent with proven experience managing a customer service team, preferably in a call center environment.

Skills and Competencies

Outstanding verbal and written communication skills.
Strong leadership capability with a knack for coaching and mentoring.
Excellent problem-solving skills with the ability to make sound decisions quickly.
Ability to develop and implement effective customer service policies.
Result-oriented and data-driven with strong analytical skills.

Salary and Benefits

[YOUR COMPANY NAME] offers a competitive salary and benefits package for the Customer Service Operations Manager position. We understand and appreciate the value of our professionals and reward them accordingly. Benefits include health insurance, retirement plans, and paid time off.

Please submit your application through our recruitment portal or send it directly to [YOUR COMPANY EMAIL]. For inquiries or clarifications, please contact us at [YOUR COMPANY NUMBER]. We look forward to hearing from you!