Cleaning Services Customer Missing Item Report
This report has been created with the express purpose of keeping detailed records concerning the items that the client has reported to be missing after we have performed our cleaning services. We kindly request you to provide thorough and accurate information that includes specific details about the date when the service was provided, the particulars of the client involved, and the exact location of the property where our services were utilized.
Details of Cleaning Service
Include the date, time, and personnel involved in the cleaning service. List the assigned crew members and their supervisor/team leader for accurate documentation.
Date and Time of Cleaning Service: | [Date], [Time] |
|---|
Cleaning Crew Assigned: | [Your Name] |
Supervisor/Team Leader: | [Supervisor's Name] |
Description of Missing Items
Provide a detailed description of each missing item, including its location, value, and any relevant details or notes to aid in investigation and follow-up actions.
Item Description | Location Last Seen | Value of Item | Details/Special Notes |
|---|
Gold Necklace with Heart Pendant | Bedroom Dresser | $500 | Client's favorite piece of jewelry |
Apple MacBook Air (13-inch) | Home Office Desk | $1200 | Client uses it for work; contains important files |
Leather Wallet | Kitchen Countertop | $100 | Contains credit cards and driver's license |
Circumstances/Notes
Document the circumstances reported by the client or observed by the cleaning crew regarding the disappearance of the items. Include any relevant details to assist in understanding the situation.
[Name] reported the missing items immediately after the cleaning service was completed. She mentioned that she had left the necklace, laptop, and wallet in their usual places before the cleaners arrived. There were no signs of forced entry into the property, and [Name] confirmed that no other individuals had access to the house during the cleaning service. |
Follow-up Action
Contacted [Name] to express concern and assure her that we take the matter seriously.
Initiated an internal investigation to determine if any crew member had knowledge of or involvement in the disappearance of the items.
Provided [Name] with contact information for our company's insurance provider and advised her to file a claim for the missing items.
Scheduled a follow-up visit to the property to conduct a thorough search for the missing items and to address any additional concerns [Name] may have.
Additional Comments/Remarks
[Name] was understandably upset about the missing items and expressed her disappointment. We assured her that we would do everything possible to assist in resolving the situation and offered our sincerest apologies for any inconvenience caused. |
Contact Information for Further Inquiries:
[Your Company Name]
Phone: [Your Company Number]
Email: [Your Company Email]
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