Cleaning Services Residential Cleaning Survey

Dear Participant,

This survey is designed to help us understand your perceptions about our residential cleaning services. The information you provide will inform how we can improve and deliver a better service experience for you. Please take a few minutes to complete the survey. All of your responses will remain confidential and will only be used for research purposes.

Instructions:

For each of the following questions, please select the response that most accurately reflects your experience with our cleaning service.

1. How satisfied were you with the cleaning services delivered?

We appreciate it if you could fill up the scale, with 1 being highly dissatisfied and 5 being highly satisfied.

2. How often do you require our cleaning services?

• Daily

• Weekly

• Monthly

• Yearly

3. Did the cleaning staff arrive on time?

• Yes

• No

4. Were our cleaning staff professional and courteous?

• Yes

• No

• Sometimes

5. Was all the required cleaning work completed to your satisfaction?

• Yes

• No

• Partly

6. How likely are you to recommend our services to friends or family?

• Unlikely

• Likely

• Very Likely

7. Do you have any concerns or problems with our service that were not resolved to your satisfaction?

• Yes

• No

• I'd rather not say

8. How can we improve our cleaning services?

9. Was our pricing reasonable for the services provided?

• Yes

• No

• Somewhat

10. Would you use our cleaning services again in the future?

• Yes

• No

• Maybe

Thank you for taking the time to complete this survey. Your input is valuable to us as it helps us continually improve our services and meet your needs better.

We appreciate your understanding and patronage.

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