Formal Professional Response to Complaint Letter
Formal Professional Response to Complaint Letter
[YOUR NAME]
[YOUR STREET ADDRESS]
[YOUR EMAIL]
February 16, 2070
[RECIPIENT'S NAME]
[RECIPIENT'S STREET ADDRESS]
Dear [RECIPIENT'S NAME],
I write to acknowledge receipt of your complaint letter, which I received on the date of [DATE OF RECEIPT]. I regret to hear that you encountered issues with our service/product and you're displeased with your experience. At [YOUR COMPANY NAME], we value client feedback and take every complaint seriously.
Our primary objective is to provide the highest standards of service; thus, your dissatisfaction prompts our utmost concern, and immediate action is being taken to address it. In response to your complaint, a thorough investigation has been launched in collaboration with relevant departments.
Your account has been reviewed, and corrective measures are underway. We aim to reach a resolution that will not only rectify the situation but also restore your faith in our service/product. Once again, I extend my deepest apologies for the inconvenience caused. You may expect follow-up communication from us within a week regarding the progress made toward resolving this issue.
If you have further inquiries or need assistance during this period, please do not hesitate to reach out to us at [YOUR COMPANY'S CUSTOMER SERVICE EMAIL] or [YOUR COMPANY'S CUSTOMER SERVICE PHONE NUMBER]. Thank you for bringing this matter to our attention.
Sincerely,
[YOUR NAME]
[YOUR TITLE]
