Cleaning Services KPI Performance Review

This evaluation aims to assess the performance of our cleaning staff based on key performance indicators (KPIs) to ensure the delivery of high-quality cleaning services to our clients. Your feedback is vital in identifying areas of strength and areas requiring improvement to uphold our standards of excellence.

Instructions for Completing the Performance Review:

Performance Factors: Evaluate the performance of the cleaning staff based on the following KPIs using a rating scale of 1-5 (1 = Poor/Almost Never, 5 = Excellent/Always).
Comments: Provide specific comments for each rating to support your evaluation. Use this section to highlight strengths, areas for improvement, or any relevant details related to the performance.
Submission: Once completed, submit the form to the Human Resources Department for review and necessary action.

KPI	Rating 1-5	Comments
Cleanliness and Neatness of Service Area	4	The service area is consistently clean and well-maintained. There are occasional minor issues with tidiness, but overall, the cleanliness level is satisfactory.
Quality of Cleaning Service	5	The quality of cleaning provided is excellent, exceeding client expectations consistently. Staff members demonstrate attention to detail and thoroughness in all cleaning tasks.
Adherence to Cleaning Schedule	3	Most cleaning staff adhere to the schedule; however, there are instances of deviations which sometimes impact service delivery. Improving schedule adherence could enhance overall operational efficiency.
Completion of Tasks within Stipulated Time	4	Tasks are generally completed within the stipulated time. There have been a few instances where additional time was needed, but these were due to unforeseen circumstances.
Use of Proper Cleaning Supplies and Equipment	5	Staff consistently use the correct cleaning supplies and equipment for different tasks, contributing significantly to the high quality of service. This practice also ensures the longevity and proper maintenance of cleaning tools.
Compliance with Safety and Health Standards	5	Excellent compliance with safety and health standards, demonstrating the staff's commitment to maintaining a safe working environment for both themselves and the clients.
Communication and Customer Service Skills	4	The staff display good communication and customer service skills, showing courtesy and professionalism in client interactions. There is room for further improvement in proactive communication.

KPI

Rating 1-5

Comments

Cleanliness and Neatness of Service Area

The service area is consistently clean and well-maintained. There are occasional minor issues with tidiness, but overall, the cleanliness level is satisfactory.

Quality of Cleaning Service

The quality of cleaning provided is excellent, exceeding client expectations consistently. Staff members demonstrate attention to detail and thoroughness in all cleaning tasks.

Adherence to Cleaning Schedule

Most cleaning staff adhere to the schedule; however, there are instances of deviations which sometimes impact service delivery. Improving schedule adherence could enhance overall operational efficiency.

Completion of Tasks within Stipulated Time

Tasks are generally completed within the stipulated time. There have been a few instances where additional time was needed, but these were due to unforeseen circumstances.

Use of Proper Cleaning Supplies and Equipment

Staff consistently use the correct cleaning supplies and equipment for different tasks, contributing significantly to the high quality of service. This practice also ensures the longevity and proper maintenance of cleaning tools.

Compliance with Safety and Health Standards

Excellent compliance with safety and health standards, demonstrating the staff's commitment to maintaining a safe working environment for both themselves and the clients.

Communication and Customer Service Skills

The staff display good communication and customer service skills, showing courtesy and professionalism in client interactions. There is room for further improvement in proactive communication.

Completion: After evaluating each KPI and providing comments, ensure that all sections are filled out accurately and comprehensively.

Submission: Once the form is completed, submit it to the Human Resources Department for review and necessary action.

Thank you for your participation in assessing the performance of our cleaning staff. Your feedback is invaluable in ensuring the delivery of exceptional cleaning services by [Your Company Name].