Front Desk Supervisor

Company: [YOUR COMPANY NAME]

Address: [YOUR COMPANY ADDRESS]

Email: [YOUR COMPANY EMAIL]

Duration

From: January 2016 – Present

Key Responsibilities:

• Managed day-to-day front desk operations of a hospitality establishment, ensuring efficient check-ins and check-outs.

• Led a team of 10 front desk agents, providing regular training, performance appraisals and feedback.

• Resolved customer complaints in a timely and efficient manner, ensuring a high level of customer satisfaction.

• Liaised with other departments to ensure seamless and coordinated service delivery.

• Maintained up-to-date knowledge of company policies and procedures, as well as local and federal laws concerning the hospitality industry.

Key Achievements:

• Successfully managed a team of 10 front desk agents, achieving a 95% guest satisfaction rate through exceptional customer service and efficient check-in/check-out processes.

Additional Job Details:

• Restaurant Manager: Increased restaurant revenue by 20% within six months by implementing a new menu, optimizing staff schedules, and initiating a successful customer loyalty program.

• Event Coordinator: Planned and executed a high-profile corporate event for 500 attendees, resulting in a 98% satisfaction rate and positive feedback from the client, leading to repeat business opportunities.

Skills:

• Exceptional Customer Service Skills

• Excellent Communication Skills

• Efficient Time Management and Organization

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