Front Desk Supervisor
Company: [YOUR COMPANY NAME]
Address: [YOUR COMPANY ADDRESS]
Email: [YOUR COMPANY EMAIL]
Duration
From: January 2016 – Present
Key Responsibilities:
Managed day-to-day front desk operations of a hospitality establishment, ensuring efficient check-ins and check-outs.
Led a team of 10 front desk agents, providing regular training, performance appraisals and feedback.
Resolved customer complaints in a timely and efficient manner, ensuring a high level of customer satisfaction.
Liaised with other departments to ensure seamless and coordinated service delivery.
Maintained up-to-date knowledge of company policies and procedures, as well as local and federal laws concerning the hospitality industry.
Key Achievements:
Additional Job Details:
Restaurant Manager: Increased restaurant revenue by 20% within six months by implementing a new menu, optimizing staff schedules, and initiating a successful customer loyalty program.
Event Coordinator: Planned and executed a high-profile corporate event for 500 attendees, resulting in a 98% satisfaction rate and positive feedback from the client, leading to repeat business opportunities.
Skills:
Exceptional Customer Service Skills
Excellent Communication Skills
Efficient Time Management and Organization
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