Head Waiter
Company: [YOUR COMPANY NAME]
Address: [YOUR COMPANY ADDRESS]
Email: [YOUR COMPANY EMAIL]
Key Responsibilities:
Spearheaded the management and coordination of a dynamic team of servers to ensure smooth operations.
Implemented a system for professional and efficient handling of customer queries and complaints.
Leveraged a keen knowledge of food and beverages to guide guests with menu choices and pairings.
Actively involved in upselling and recommending specials, resulting in improved restaurant revenue.
Trained and mentored junior waitstaff, heightening their efficiency and service quality.
Key Achievements:
Implemented a new customer feedback system, resulting in a 20% increase in overall customer satisfaction ratings within three months.
Trained and mentored a team of three junior waitstaff, leading to a 15% reduction in customer complaints.
Maintained an average upselling rate of 25% by consistently recommending daily specials and high-margin menu items, contributing to a 10% increase in restaurant revenue over the course of a year.
Skills:
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