Head Waiter

Company: [YOUR COMPANY NAME]

Address: [YOUR COMPANY ADDRESS]

Email: [YOUR COMPANY EMAIL]

Key Responsibilities:

• Spearheaded the management and coordination of a dynamic team of servers to ensure smooth operations.

• Implemented a system for professional and efficient handling of customer queries and complaints.

• Leveraged a keen knowledge of food and beverages to guide guests with menu choices and pairings.

• Actively involved in upselling and recommending specials, resulting in improved restaurant revenue.

• Trained and mentored junior waitstaff, heightening their efficiency and service quality.

Key Achievements:

• Implemented a new customer feedback system, resulting in a 20% increase in overall customer satisfaction ratings within three months.

• Trained and mentored a team of three junior waitstaff, leading to a 15% reduction in customer complaints.

• Maintained an average upselling rate of 25% by consistently recommending daily specials and high-margin menu items, contributing to a 10% increase in restaurant revenue over the course of a year.

Skills:

• Customer Service Skills

• Food and Beverage Knowledge

• Time Management and Multitasking

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