SLA for Critical Sales Agreements

1. Purpose

This Service Level Agreement (SLA) outlines the standards and expectations for managing critical sales agreements by the Sales Operations team at [Your Company Name]. Critical sales agreements refer to contracts and agreements that have a significant impact on revenue, client relationships, or business operations.

2. Scope

This SLA applies to all critical sales agreements processed by the Sales Operations team. It includes the entire lifecycle of critical sales agreements, from initiation to execution, and covers the responsibilities of relevant parties involved.

3. Definitions

a. Critical Sales Agreements: Contracts and agreements with a high monetary value, strategic importance, or significant potential consequences for [Your Company Name].

b. Sales Operations Team: The team responsible for managing the sales agreement process, including agreement creation, review, and approval.

4. Responsibilities

a. Sales Operations Manager:

Prioritize critical sales agreements based on their importance to the company's goals.
Oversee the entire agreement process to ensure compliance and efficiency.
Collaborate with the legal department to ensure agreements comply with all legal requirements.
Monitor the progress of critical agreements and provide regular status updates to the sales team and senior management.

b. Sales Team:

Initiate critical sales agreements with all necessary details and documentation.
Provide timely responses to any inquiries or requests from the Sales Operations team.
Ensure the accuracy and completeness of agreements before submitting them for processing.

c. Legal Department:

Review critical sales agreements for legal compliance and risk assessment.
Collaborate with Sales Operations for necessary revisions and approvals.
Provide legal counsel to resolve any legal issues related to agreements.

5. Response Time

a. Critical Sales Agreement Evaluation: The Sales Operations team will evaluate initiated agreements within two (2) business days of receipt.

b. Legal Review: Legal department will complete a review of agreements within three (3) business days.

c. Agreement Execution: Once all necessary reviews and approvals are obtained, the Sales Operations team will facilitate the execution of the agreement within five (5) business days.

6. Escalation

In the event of delays, issues, or disputes, the following escalation process will be followed:

Level 1: The Sales Operations Manager will work with the relevant parties to resolve any issues.

Level 2: If resolution is not achieved at Level 1, the issue will be escalated to the Sales Director.

Level 3: If necessary, the CEO or another senior executive will be involved to facilitate resolution.

7. Reporting

The Sales Operations team will provide regular reports on the status and performance of critical sales agreements to the Sales Team and senior management. These reports will include an overview of agreement status, potential bottlenecks, and performance metrics.

8. Review and Revision

This SLA will be reviewed annually or as needed to ensure its continued relevance and effectiveness. Any necessary revisions will be made to improve the process and better meet the needs of [Your Company Name].

9. Compliance

All parties involved in the critical sales agreement process are expected to comply with this SLA. Non-compliance may result in corrective actions and process improvement.

Signed By:

[Month, Day, Year]