Customer Service Department

Responsiveness

Speed and efficiency in responding to customer inquiries and issues.

Customer Satisfaction

Feedback and ratings from customers based on service provided.

Conflict Resolution

Ability to effectively resolve customer issues and complaints.

Professionalism

The degree of professionalism displayed while interacting with customers.

Continuous Improvement

Implementation of feedback to improve customer service.

Booking Department

Accuracy

Correctness of booking information and processing.

Efficiency

Timeliness in processing bookings and minimizing wait times.

Compliance

Adherence to relevant policies and regulations during booking.

Product Knowledge

Depth of knowledge regarding travel products and services offered.

Marketing Department

Campaign Effectiveness

Success rate of marketing campaigns and promotions.

Innovation

Introduction of new and effective marketing strategies and tools.

Market Analysis

Ability to analyze market trends and capitalize on findings.

ROI on Marketing

Return on investment for marketing activities.

Compliance Department

Regulatory Compliance

Conformance with travel and business laws and regulations.

Audit Results

Findings from the latest compliance audits.

Training and Development

Effectiveness and regularity of training sessions for regulatory changes.