Travel Agency Department Evaluation
Date: [Date]
This evaluation seeks to assess the performance and efficiency of our travel agency's various departments. The rubric will focus on key operational areas to determine strengths and areas for improvement. Metrics used will provide a balanced view of departmental functions.
Ratings:
1 - Poor
2 - Below Average
3 - Average
4 - Above Average
5 - Excellent
Department | Criteria | Description | Rating (1-5) |
|---|
Customer Service Department | Responsiveness | Speed and efficiency in responding to customer inquiries and issues. | |
Customer Satisfaction | Feedback and ratings from customers based on service provided. | |
Conflict Resolution | Ability to effectively resolve customer issues and complaints. | |
Professionalism | The degree of professionalism displayed while interacting with customers. | |
Continuous Improvement | Implementation of feedback to improve customer service. | |
Booking Department | Accuracy | Correctness of booking information and processing. | |
Efficiency | Timeliness in processing bookings and minimizing wait times. | |
Compliance | Adherence to relevant policies and regulations during booking. | |
Product Knowledge | Depth of knowledge regarding travel products and services offered. | |
Marketing Department | Campaign Effectiveness | Success rate of marketing campaigns and promotions. | |
Innovation | Introduction of new and effective marketing strategies and tools. | |
Market Analysis | Ability to analyze market trends and capitalize on findings. | |
ROI on Marketing | Return on investment for marketing activities. | |
Compliance Department | Regulatory Compliance | Conformance with travel and business laws and regulations. | |
Audit Results | Findings from the latest compliance audits. | |
Training and Development | Effectiveness and regularity of training sessions for regulatory changes. | |
Additional Comments and Notes: |
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