Travel Agency Job Evaluation
This document serves as a comprehensive job evaluation form for [Your Company Name] Travel Agency, designed to assess the performance of employees across various critical areas including customer service, sales, and teamwork. The evaluation aims to identify strengths, and areas for improvement, and set clear goals, ensuring continuous personal and professional growth within the company.
Employee Information
Name: | |
Position: | |
Department: | |
Evaluation Period: | |
Evaluator: | |
Job Performance Criteria
Customer Service
Sales Performance
Knowledge and Expertise
Understanding of travel regulations, destinations, and services.
Ability to provide accurate and thorough travel advice.
Communication Skills
Team Collaboration and Support
Adaptability
Performance Rating Scale
Rating | Score | Description |
---|
Excellent | 5 | Exceeds expectations in all areas. |
Very Good | 4 | Consistently meets and often exceeds expectations. |
Satisfactory | 3 | Meets expectations in all essential aspects. |
Needs Improvement | 2 | Frequently falls short of expected standards. |
Unsatisfactory | 1 | Does not meet job requirements. |
Individual Performance Review
Criteria | Score (1-5) | Comments |
---|
Customer Service | | |
Sales Performance | | |
Knowledge and Expertise | | |
Communication Skills | | |
Team Collaboration and Support | | |
Adaptability | | |
Evaluator Comments
Strengths: | |
Areas for Improvement: | |
Employee Feedback: | |
Goals for the Next Period: | |
Overall Performance Rating
Evaluator: | 
|
Employee: | 
|
Review Date: | |
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