Tourism Online Assistant Job Description

Job Title: Tourism Online Assistant

We are looking for a Tourism Online Assistant to join our customer support team at VoyageVista. As an integral part of our team, you will connect with customers through various digital channels to address inquiries, recommend travel options and troubleshoot any travel-related issues.

Responsibilities and Duties:

Manage customer interactions proficiently through emails, chats, and social media.
Answer queries related to travel plans and bookings.
Suggest travel recommendations based on customer interests and preferences.
Resolve any travel-related concerns swiftly to ensure customer satisfaction.
Stay abreast with current travel trends, local attractions, events, and regulations to guide tourists effectively.

Required Qualifications:

The ideal candidate should hold a degree or diploma in Tourism, Hospitality, Travel Management, or a related field. Knowledge of a foreign language is a plus.

Skills and Competencies:

Strong communication skills with a knack for understanding customer needs.
Ability to manage multiple Customer Relation Management (CRM) systems.
Awareness of digital channels and social media for customer interaction.
Excellent problem-solving skills.

Experience:

Minimum of 2 year's experience in a customer service role, preferably within the tourism industry.

Benefits:

Apart from offering competitive salaries, we also provide health insurance, vacation leave, and a retirement savings plan. Additionally, employees enjoy travel discounts.

Application Process:

Please email your updated resume and cover letter to [email protected] with the subject line "Application for Tourism Online Assistant". VoyageVista, located at 1344 John Calvin Drive, Chicago, IL 60607, is an industry leader in providing online travel support and recommendations.

About the Company:

VoyageVista: Revolutionizing Travel with Innovative Tech Solutions. Experience seamless bookings, expertly curated adventures, and unparalleled customer service. Embark on unforgettable journeys with the future of travel today. Your gateway to the world.