Dignified and Compassionate Handling

This section of our service checklist is meant to ensure that all interactions with clients are conducted with utmost dignity and compassion - a core tenet of our brand's identity.

• Ensure all client interactions are respectful and considerate

• Address clients by their preferred name or title

• Provide clear and empathetic communication

• Respond promptly and courteously to all client inquiries

• Safeguard clients' personal data and respect privacy

Seamless Coordination

To facilitate a smooth and efficient service, it is paramount to ensure seamless coordination within the teams. The following tasks will aid us in achieving this objective.

• Ensure all team members have a clear understanding of their roles

• Establish effective communication channels

• Hold regular coordination meetings

• Assign someone to oversee and manage coordination

• Monitor progress and address any issues promptly

Prioritize Family Comfort

Providing a service that prioritizes the comfort of the families we work with is paramount. These tasks ensure families feel supported and comfortable at all times.

• Create a welcoming and comfortable environment

• Ensure availability of staff for family interactions or questions

• Address any family concerns promptly and empathetically

• Provide regular updates on service progress

• Ensure processes designed/implemented do not disturb the family's comfort