Job Title: Service Coordinator
The Service Coordinator will be responsible for managing all aspects of our services, from scheduling to quality control, aiming to meet and exceed client expectations. Success in this role requires keen attention to detail, exceptional organizational skills, and a strong customer service ethos.
Responsibilities and Duties:
Coordinate and schedule services based on customer requirements and resource availability.
Track and monitor service processes for timely and quality delivery.
Act as the liaison between customers, service providers, and internal teams.
Address and resolve any service-related inquiries or issues.
Maintain updated records of customer interactions, transactions, comments, and complaints.
Assess customer feedback and use it to improve our services.
Qualifications:
Minimum of a bachelor's degree in business management or a related field.
Proven experience as a Service Coordinator or equivalent role.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in relevant software applications.
Ability to work efficiently under pressure.
Benefits and Perks:
We offer a competitive salary package along with attractive benefits including health insurance, paid vacation, and a flexible work schedule. Furthermore, we provide ample opportunities for professional growth and career progression.
Application Process:
To apply, please submit your updated CV along with a cover letter explaining your suitability for this position. Applications should be sent via email to [YOUR COMPANY EMAIL]. For further details, feel free to reach us at [YOUR COMPANY NUMBER] or visit [YOUR COMPANY WEBSITE].
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