Job Title: After Sales Service Manager
We're looking for a skilled After Sales Service Manager to join our team. The role involves handling customer inquiries and promptly resolving post-purchase issues. You will also liaise with sales and operations departments to ensure smooth functioning.
Responsibilities and Duties
Handling all post-purchase customer inquiries.
Managing and resolving product or service issues promptly.
Coordinating with sales and operations teams to improve customer service processes.
Analyze customer feedback and market trends to contribute to product improvement.
Qualifications and Skills
At least a Bachelor's degree in Business Administration, Sales, or another relevant field.
Experience in a customer service or sales role.
Strong communication and critical thinking abilities.
Possess a customer-first mindset and be able to make decisions quickly.
Experience
Minimum of 5 years of experience in customer service or sales is highly desirable. Experience in managing individuals and teams in these roles will be strongly favored.
Benefit and Perks
YOUR COMPANY NAME] offers an impressive benefits package, including competitive salaries, medical cover, retirement plans, and generous vacation allowances.
Application Process
Please submit your resume, cover letter, and any relevant credentials to [YOUR COMPANY EMAIL]. Be sure to explain why you would be a great fit for this role in your cover letter.
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