Follow Up List

Name	[YOUR NAME]
Company Name	[YOUR COMPANY NAME]
Date	[DATE]

Overview

The following list contains the details of customer tickets that require follow-up actions. This includes tasks such as additional information gathering, escalation, or resolution updates. This template is designed to help the customer support team prioritize and effectively handle unresolved customer inquiries and issues.

List of Customer Tickets

Ticket ID	Customer Name	Issue Description	Next Action Required
001	John Doe	Payment failure on checkout page.	Gather additional information.
002	Jane Smith	Item delivered is damaged.	Resolution update and compensation.
003	Bob Harris	Account password recovery issue.	Escalate to IT department.
004	Alice Green	Missing items from the order.	Resolution update and dispatch of missing items.
005	Mark Summers	Cart not updating with chosen items.	Gather additional information.
006	Laura Benson	Unable to apply coupon code.	Gather additional information.
007	Charlie Brooks	Request for refund process assistance.	Assist in refund process.
008	Michael Phelps	Delivery delay complaint.	Resolution update and manage expectation.
009	Lisa Davis	Received wrong item in order.	Arrange for return pickup and deliver correct item.
010	Rachel Adams	Issues with tracking order.	Provide updated tracking details

Additional Reminders

Always approach customer issues with empathy and patience.
Make sure the 'Next Action Required' is done within the agreed SLA.
Immediately update ticket status after action completion to prevent duplicates or oversight.
Prioritize issues by severity and customer experience impact.
Escalate any recurring concerns or major operational issues to management.